Question about Dyson CRO1 Front Load Washer

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It would appear door has been locked via child

My mother has a Dyson CR01 washing machine and it would appear door has been locked, my mother pressing all the buttons trying to unlock the door. She has also lost the user booklet that came with the machine.

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Press and hold the minimum iron button on the front panel until the child lock light goes out then you should be able to use the machine as normal

Posted on Aug 01, 2010

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Posted on Jan 02, 2017

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Door not unlocking Fisher Paykel front loader Wh60f60w. The cycle appears to have completed but the door remains locked well beyond normal lock delay. Is there a manual release?


Have switched this on?

Child-proof lock
? You can protect the appliance from being tampered by activating the child-proof lock.
? When activated, no change can be made to the programme running.
To activate the child-proof lock:
1 Press the 1st and 2nd additional function buttons for 3 seconds.
2 The "C ON" (child lock is activated) symbol appears on the screen.
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Dyson repair manual


Hi there, it's Jack at Dyson.

An F11 fault code means 'no motor action'. Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

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Hi Kath, it's Jack at Dyson.

Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 we proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Alternatively you may wish to check with local repair services for advice - please note, we cannot recommend or endorse specific repair companies.

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Hi Sue, it's Jack at Dyson.

An F4 fault code means 'inner door opening'. Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

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Hi Sandie, it's Jack at Dyson.

Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 we proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Alternatively you may wish to check with local repair services for advice. Please note, we cannot recommend or endorse specific repair companies.

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1 Answer

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Hi Gary, it's Jack at Dyson.

Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 we proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Alternatively you may wish to check with local repair services for advice - please note, we cannot recommend or endorse specific repair companies.

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Hi,

Please find the steps that needs to be taken for trouble shooting F11 fault code specially if there was a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

I am sure it would help you to resolve the issue.

God Bless.

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The solution was on your website, someone had already had same fault and posted the solution.
Thanks
Tracey

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Hi there, try calling the Dyson Helpline free on 0800 298 0298. One of our advisors will be able to run through some checks with you and hopefully resolve this.

Kind regards
Darran
Dyson Customer Service

Apr 04, 2008 | Dyson Flowcheck CRO1 Front Load Washer

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