Question about Maytag Neptune FAV6800AW Top Load Washer
I have a top-load Maytag FAV6800-AWW. The washing machine is off , the lock light on the control panel is lit. The lid is NOT locked. When I turn the machine on, I can here the click when it tries to engage the locks but the do not engage and the machine goes into a PAUSE state. I have gone into service mode and tested the lock and they engaged. HELP
I have been away from the board for a while just tired of offering help with no response. You look to be a true DIY type so if it’s not too late I will try to help. I’m a technical knowledgeable owner I’m not a repair person. Thank you for posting your model number. So many folks come to the FAV6800A forum with different machine types. This not being a true DIY forum this forum board does not prompt the owner for Model# and Serial Number.
If you don’t have the Service Manual from servicematers.com here it is also a link to one of many parts suppliers for the FAV6800A yours and my machine model and the FAV9800A the LCD console flavor of the machine. Check the Console of your machine for the Troubleshooting Guide….unplug the 120VAC power cord to the machine first. I only want you to see if that is in the Console for the wiring schematic. Remove the three # 15 Torx screws to open up the console back and check to see if troubleshooting guide is in the console. Should be if no repair service has worked on the machine and removed.
The Service Manual for reference. Sears Parts Direct for reference.
It’s good news that you can get into Service Mode and operate the lid locks. So we won’t condemn the Control Board just yet without further troubleshooting.
“”When I run throught the diagnostics I can get both sides to lock but only one side to unlock. It leads me to think that one side is defective and causing the machine to remain in lock mode?””
Yes that could be the issue….. Which Lid Lock will not unlock in Service Mode?
I hope it’s the Right Hand Lid Lock…..please identify which lid lock will not unlock. I would disconnect the R.H. Lid Lock and tape up the female connector going to it to help simplify the troubleshooting. The Left Hand Lid Lock is the important one with its dual signaling function to signal the Control Board that the Lid is closed (via magnetic reed switch in the Left Hand Lid Lock and lid magnet) and the Lid is Locked via a slide switch in both Lid Locks. Again only the Left Hand Lid lock is required for the machine to work as designed.
The Lid Locks are a push/pull solenoid/relay and receive momentary 120VAC pulse from the Control Board to operate one side of the solenoid to lock the lid. And a 120VAC pulse to the other side of the push/pull solenoid/relay from the Control Board to unlock the lid.
If the Control board is functioning 100% then the +12VDC signaling from the Lid Is Locked slide switch in Lid Lock (the run in parallel to the Control Board) is not making it up to Conn_3 pin 8 to signal the Control Board the “Lid Is Locked” I will attach a Pic of where you measure that on the Control Board. This forum has message length constraints.
So let’s make sure you are around and want to continue to try a DIY fix before I go any further……Rich
Posted on Jun 10, 2010
Try the "End of Cycle" button to the right of panel front, next to Start
If you have not already tried these,
1. Unplug the machine to see if the controls will free up
2. Check the drain system for any blockage or problems.
If you can get the machine into diagnostic mode you may be able to determine the problem. Here is the tech sheet.
If you cannot get the machine into test mode, a new control board is likely needed, but if you replace it you are doing it on speculation since that cannot be confirmed as the problem.
Posted on Jun 01, 2010
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Posted on Jan 02, 2017
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