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Unable to scan from HP Officejet 7400 all-in-one. Wireless network is connected for printing but when scanning says "no connection" at top of menu in window on printer.

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  • Anonymous Jan 06, 2009

    I am not able to the scan the docs from network printer hp 3390

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Do not use HP Printers. Its software sucks!

Posted on Aug 24, 2008

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Posted on Jan 02, 2017

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How can i setup HP Officejet 6830 to print with USB and wireless?


There is a solution for install the hp office jet pro 6380 with USB cable connection and wireless connection on your PC.
Follow the below steps:
Configure device:
• In your printer to select Network setup.
• Then select wireless settings.
• Check the wireless is on.
• Next to choose your network name as SID.
• Now you have to enter the wireless password.
Install wireless device:
• First, download the latest Mac OS X 10.10 driver for your printer.
• Run network install.
• Now you have to test wireless printing to confirm that functioning.
Install USB device:
• First, plug USB cable on your printer to the PC.
• Click the apple menu to select the system preferences.
• Select the print & scan option to check your printer name.
• Now click plus sign to select the add printer or scanner.
• Ensure that hp Officejet driver is selected.
If you still have any doubt or issues you can also contact our customer support to help you regarding your HP printer issue @ +1-800-836-3987 or visit 123.hp.com 6830 oj.

Jul 21, 2017 | HP Office Equipment & Supplies

2 Answers

How to troubleshoot HP Printer not found during network driver setup issue in Windows Operating system?


Download the full feature software from the HP website or on the software disc and setup your printer for wired or wireless network connection.
There might be one of the following errors if the installer does not detect your printer after setting the connection type.
1.Printer not found
2.Devices not found
3.Unable to find the printer
During the Hp printer network setup, there may be some troubleshooting issues,

Step 1: Reset or restart your computer, HP Officejet printer and the router
1.Disconnect the power cord outlet from the router.



5465_install_1a-ur23imwvkexuk45mistkg3hp-5-0.gif 2.Close all the tabs running on your computer and shut down your computer.
3.Then turn off the HP Officejet 4650 printer.
4.After few minutes reconnect the power cord outlet to the printer and wait till the connected status light blinks to normal.
5.Then turn on the printer and computer.
6.Again install the HP driver and software.

Step 2: Check the status between the printer and the network connection.
Before the setup confirm that your printer is ready.
1.Wireless Network: On the printer, open the wireless network connection settings menu and check whether the wireless signal is turned on.
2.Wired Network: Check that cable is connected to the printer Ethernet port.
Note: The green light should be in steady status and the orange link should blink when the cable is connected and make sure that your HP printer is not connected to a guest or host network.

1.Set the band to 2.4GHz if it is dual band router else the printer cannot connect to the network.
2.Check the network name and status of the connection in the notification bar.
3.If it is a different network then reconnect your network to complete the setup.
4.Move the computer and HP Officejet 4650 printer closer to the router if the signal is weak.
5.Slide the Airplane mode to off if it is on.
6.And again try installing the software and driver.

Step 3: Run the HP Print and Scan Doctor:
1.HP provides a free tool called HP Print and Scan Doctor to resolve the scanning and printing issues.
2.Download the HP print and scan doctor software to resolve all the troubleshooting issues.
3.After the installation on the Welcome screen click start.
4.A new menu box appears on the screen with the printer list. If your printer is not listed then turn on the printer again and connect it.


hpscanprinter-ur23imwvkexuk45mistkg3hp-5-2.png 5.Click the option my product is not listed and then select retry.
6.After that, your printers display and select it.

Step 4: Temporarily disable firewall software.
If the firewall software is installed on the computer that will help you to block the threats that found on your computer.
Use the print and scan doctor to identify and temporarily disable firewall software on your computer.
1.Click network on the print and scan doctor window.
2.A drop down box appears in that select the option troubleshooting firewalls.
3.Click the firewall software to disable it.
4.And install the HP driver and software.
If the HP driver is successfully installed then consult the firewall software support to change the settings as security level, trusted zones. After changing the settings re-enable the firewall software.
If the HP driver is not installed then there is no issue in firewall software and re-enable it.


Step 5: Uninstall and reinstall the HP drivers and software.
1.Disconnect the cable if your HP Officejet 4650 printer is connected to the USB cable.
2.Click programs and features in the search windows.
3.A list of installed programs will be displayed click your printer name and uninstall it.
4.Then follow the on-screen instruction to complete the process and restart your computer and reinstall the software from the official site.

If you still have doubts regarding this setup you can call us @1-800-836-3987 or visit us 123 hp setup oj 4650

Jul 06, 2017 | HP Office Equipment & Supplies

2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

2 Answers

HP Officejet 6310 xi all-In-One - What should I do to scan from computer Windows7 Trying to scan from wireless computer, what steps do I need


if you have installed the full feature software of the printer on your computer then you would find HP solution center on the desktop screen. double click on it and then Solution center opens up.. then click on scan document and follow the on screen process it will scan..

Mar 26, 2011 | HP OfficeJet 6310 All-in-One Printer...

2 Answers

How do I set up a wireless printer. I am on a wireless network now. How do I make my printer wireless??


The HP Officejet 7310 has an optional bluetooth wireless adapter. If you purchased the option, you will need bluetooth connectivity at your computer end. Alternatively, you could purchase a third party wireless adapter.
Other than that, you will need to connect your printer to your router/wireless network then all computers will be able to print wirelessly to it through the router.
Hope this helps.

Jan 22, 2011 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

IseMY Hp all in one 4355 printer is unable to scan


Hi,

The HP Officejet 4355 can print, scan, copy and fax.

You need to install the printer software to print and scan. Copy and faxing does not required software installation.


Regards,
Rizwan

Feb 11, 2010 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Computers not sensing scanner via LAN


Scanning over network usually requires software to connect. First go to the drivers page as below. Windows Vista | Windows XP, download the latest drivers (the Full Feature one) as well as the firmware update for the OfficeJet. Plus the "Update" files that's dated newer than the Drivers.
Upgrade the firmware (this will reset all custom settings in the OfficeJet like IP address) with a USB connection.
Run the full feature installer and if there is an option for Networked OfficeJet, then tick it. Also you may need to change/disable firewall for the installer to pick up the networked OfficeJet.
Scanning over the network usually connects with a customized TCP port. And most likely the Windows "Scanners and Cameras" will not pick up network scanners unless it's been defined manually (installer can do this part).

Jun 15, 2009 | HP Officejet Pro L7650 Printer

2 Answers

Can I print via my wireless network with HP OfficeJet 6310xi?


Nothing helps. Print servers are capable of connecting a multifunction printer for printing capabilities only. For scanning, you have to connect directly to the Computer or by a Multifunction printer with wireless capabilities.

Jan 15, 2009 | HP OfficeJet 6310 All-in-One Printer...

2 Answers

Can I scan through a wireless network connection?


hmmm...well..that's an interesting point..according to HP site, this is NOT supposed to be an issue. Seems, though, that perhaps, the print server/hub you are using, is not processing the scan command? I'd check that item first, to see if it will handle those commands..




Jul 15, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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