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You may need to reset. Important: Only reset your iPhone or iPod touch if it is no longer responding. To reset, press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck
I have the same problem, except that I can get sync if i power the unit down after discoeccting the failed attempt to recognize USB device. Sometimes the MTP device prompt shows up and then doesnt when I try again, I solved this by downloading codecs and utilites for windows Media Player. I had ver,.10, went to 11. This seems to be better as the available downloads are more effective,
Now i can sync, still doesnt recognize all the time, but just unplugging it and restarting windows media player with the device unplugged seems to work. Use the Settings in WMP and open the "available devices or supported devices on web " and you can download free updates, codecs, etc,,, that got mine working.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard
IVE JUST SEEN ON MY PC THAT IF YOU HOLD THE A AND B BUTTONS TOGETHER WITH THE MENU BUTTON THAT MIGHT HELP, MAKE SURE YOU HOLD TOGETHER AND FOR AT LEAST 7-10 SECONDS. I WILL LOOK AND ASK AROUND TODAY FOR YOU WHEN I GO OUT, CHEERS pedro2