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InterTel Encore CX desk phone was locked up on "initializing" . Tried power on and off. used to help. Not now. Replaced phone with another. Same problem. What now? This is a church. Service techs are expensive. Hopefully you guys can help me through this.

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Hi,i think the phone needs to be reprogrammed entirely,the problem is from the operating memory,this does'nt cost more than 20-25 dollars to fix,i won't support the idea of you doing it yourself because reprogramming involves great skill and technique.

Thanks and take care

Posted on Jun 01, 2010

  • 1 more comment 
  • Judith Kadela Jun 01, 2010

    Thanks but everyone in Detroit that I have dealt with has a minumum service call fee starting at $125. but if it has to be reprogramed looks like I don't have a choice.

  • Oyelade Gbenga Jun 01, 2010

    I'm sorry about that but it depends on the discretion of the technician,probably,you might have to negotiate greatly,but the solution is to reprogram the phone.






    Thanks and good luck

  • Judith Kadela Jun 01, 2010

    I don't think it's the phone. Since I posted the problem here is what has taken place.



    I swapped out the "initializing" phone with a brand new one. Same problem. The new phone is now locked up on Initializing.



    I swapped out another phone that was developing a lot of static with the one that was locked up on initializing. it works good - no static either.



    So it's not the phone. Any other suggestions or should I put this question back out there?

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