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Model GU1200XTKQ0..Water is not coming out of the upper washer arm. As a result the dishes on the upper rack are not getting clean...Possible fix?

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Hi,


It sounds like you have lost pump pressure, with this loss it does not have enough to reach the upper area to clean properly. This is common for you model.

The easiest thing to check is the water level. Start a cycle (with or without dishes) and wait 2 minutes, carefully open the door and observe where the water level is, it should be slightly below the heat element in the bottom of the tub. If this is okay then we will look at the pump. If you started the cycle empty you can push the cancel drain button now.

The most common reason for low pressure for you model is debris in the sump area where the water enters the pump. Food and other debris can plug this intake and cause low pressure. Also below this intake is the chopper and screen, if they become blocked or the chopper breaks the same effect will take place. I have put together some details on how to get to the intake and chopper to clean. Follow the link below and let me know what you find.

Sump Clean out

Posted on Jun 01, 2010

  • lroth1615 Jun 01, 2010

    I was able to follow all of the steps. However I could not get the cover off to expose the chopper and the screen. I did not want to pry it off. Any suggestions?

  • Philip Jun 01, 2010

    Hi,

    Once the screw is out for the cover it will lift up from the left side, you might be able to get a needle nose pliers on the rim around where the screw was. This will get you a place to grab onto to lift, if you can't get something on there, you can put a small flat blade screwdriver on the left side of that cover and pry up, it should pop loose.


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