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Hi, I have got a Sony Ericsson Xperia phone. When I received the phone I set up a phone lock by using the pattern system. You are told that you only have 3 attempts to take the pattern off to get into the phone and then the phone will lock, however I have not done this correctly and the phone has locked. The message on the phone now when I turn it on says 'To unlock, please sign in with you google account and password'. The problem I am having now is that I do not have a google account to enable me to enter the phone and therefore I am unable to use it. I hav e contacted Orange who have told me that it is you that I now need to contact. I hope that you are able to help. Thankyou. Judy Patterson.

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To unlock the pattern screen lock without signing in with your Google account You need to repair the software of the phone.

The steps to repair the phone are the following:

1. On the computer: Start PC Companion

Posted on Aug 29, 2010

  • Naajiyah Auladin
    Naajiyah Auladin Aug 29, 2010

    2. On the
    computer: In the Support Zone™ descriptor, in the Software Update
    section click Start > (Repair) and follow the instructions on the PC
    monitor screen.

    3. Turn off the phone.

    4. Connect the USB cable to your computer.

    5. On the phone: Press and hold down Back key and connect the USB cable to the phone.

    6. Follow the instructions on the screen.

    Note : The software in your phone will be replaced. All personal data stored in your phone will be lost.

    There is also a way to unlock the pattern screen lock by signing in with your Google account.

    1. After 30 seconds, tap Forgot pattern?

    2. You need to log in with the primary e-mail address and not the alternative email address connected to the Google account.

    3. Tap the username field and enter the primary Google account user name.

    4. Tap the password field and enter the primary Google account password.

    5. Draw a new unlock pattern and tap Continue .

    6. Draw the new unlock pattern again and tap Continue .

    If these options are not available to you, please describe precisely
    what you see when attempting to connect to your PC and use PC


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Firstly, power on your PC/laptop and go to and then open an account, whether in google mail or wherever. It takes you about a minute and a half. Once the google account is opened, then you can try the phone. It will work.
Also, please do not use any of these code as we all tend to forget them sooner or later. And when forgotten, one feels like a computer virus as all data has to be destroyed. It is a very expensive and a very fine phone that you have. Use a mobile anti virus program to keep all the viruses away.
All the best.

Posted on Jun 01, 2010

  • judycs Jun 01, 2010

    Hi again. I have tried your above solution by opening a google account, entered it into the phone and it is not working. It is just coming un with invalid username or password.

    Is there another solution I can try?


    Judy Patterson.

  • Rinoo Kumari Jun 01, 2010

    In that case do the ultimate. Get the firmware reinstalled. Please visit the Service Center of Sony Ericson for this purpose. You will lose all data on the phone in the process.


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