Question about HP Officejet J5780 All-In-One InkJet Printer

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CAN'T GET HP OFFICEJETJ5780 WORKING.

I live in a 3rd world country. My son sent me his printer (HP Officejet J5780 All in One printer and operating system as Win Vista. serial number CN796C245V.) When I got it, the cartridges were dried up.They don't sell the cartridges here, so my only option was to refill them. It is normal practice here. They were so dry they couldn't be cleaned properly & only red works. Won't align,scan... I just asked my husband to buy new ones in the states, but that may be awhile till he gets back here. I have no other option here meanwhile. The HP guys spent close to an hour, repeating that they cannot help because I am using refilled cartridges! PLEASE can someone help me? What do I have to download, and what do I do with that??? THANK YOU!

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  • Adnan Bhatti
    Adnan Bhatti Jun 01, 2010

    You can order cartridges online via credit card. Note that it will incur shipment charges. OR you can put the refilled cartridges (silver head side down) on a wet piece of cloth moistened with alcohol for some time to wet the ink and try again.

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  • HP Master
  • 8,404 Answers

Did you clean with alcohol?

If this doesn't help ... you will need new cartridges ... Your son sent you the printer ... maybe he can send you some new cartridges. Maybe you can purchase them online???

I am not a fan of refilled cartridges ... I have never had any luck with them ... others will tell you different ... but I have never had luck with them.

Posted on Jun 01, 2010

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Posted on Jan 02, 2017

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