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You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;
Codes - Toshiba 2860
Paper jam inside machine.
Paper jam near the fuser.
Paper jammed inside machine when power supply is switched on.
Front cover open while copying.
Paper jam near the aligning roller
Paper jam at stacking area in the ADU
Paper feeding jam at the ADU
Manual feeding jam
Paper jam from cassette 1
Paper jam from cassette 2
Paper jam from cassette 3
Paper jam from cassette 4
Paper jam from cassette 5
Paper jam from the LCF
Paper jam in transport route 1 (LCF)
Paper jam in transport route 2 (COPIER)
Paper jam in transport route 3 (ALIGNING)
Paper jam in transport route 4 (PFP)
Original feed jam in ADF
Original transporting jam in ADF
Original exiting jam in ADF
2nd original feeding jam
Paper jam before sorter
Paper jam in sorter
Sorter early arrival jam
Paper in sorter when power is turned on
Joint open jam while copying
Paper jam outside the sorter bin
Abnormal operation of the copier main motor
Abnormal operation of the PFP main motor
Abnormal operation of the ADU main motor
Abnormal operation of the ADU side motor
Abnormal operation of the ADU end motor
Abnormal operation of the upper cassette tray
Abnormal operation of the lower cassette tray
Abnormal operation of the PFP upper cassette tray
Abnormal operation of the PFP middle cassette tray
Abnormal operation of the PFP lower cassette tray
Abnormal operation of the LCF tray
Optics carriage initialize error
Lens initialize error
Mirror initialize error
Faulty exposure lamp
Easy set-up is failed
Developer material exists at the transfer separation adjustment
Faulty thermistor or heater
Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.
Exactly where in the machine does the paper jam??If it jams when you hit the print button, try cleaning the paper feed tires with WD40.spray it on a clean cloth, clean the feed and pickup tires thoroughly and make sure to get ALL of the WD40 off the tires before using the machine.If you take the paper cassette out and look with a flashight you should be able to identify the paper feed tires.
The one crinkled at the end on the left door is the problem.
Since it jammed it stops the whole copying process, ( you were most likely doing duplex)
The reasons for the crinkled paper are
1- the fingers or claws at the exit are worn and catch the paper instead of sliding them out.
2- you are copying something that has a black edge and is getting caught on those fingers ( or claws)
3- The rollers at the exit are in bad shape :
anyway check out this link and go to error codes :