Question about Acer Aspire One PC Notebook

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Notebook just keeps freezing on me

Repair number 1116772N I have sent my notebook back twice to be repaired but it still kept freezing on me, I even got a friend to use it and the same thing happened to him, I sent it back a third time for a senior technician to look at but when I called your service centre this morning I got no satisfaction what so ever, I asked to speak to a supervisor or to a senior technician only to be told that I could not be put through.I do not want this note book back as it is totally useless to me.Could someone tell me what is going on.Sue Pinder

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There are plenty of causes for this. 1. If ram is not functioning properly, then you system may be unstable. Even low memory can cause this. Please check the Virtual Memory so that you can make sure it's properly set. 2. Virus/malware/spyware are the most common root for this problem. You need to Scan using several updated antivirus, not only one antivirus is enough. If you can format completely (all the partitions,) I would suggest you do it. 3. Too many partitions or only one partition can also cause the same problem. So make sure you have average partition (C, D, E,F not more than four on one hard disk). 4. Chipset Firmware/Bios firmware outdated, so updating the chipset/bios is also important. 5. Overheating is also a cause, this can't be fixed easily since in most cases you'll need to replace internal parts. Also check the processors coolant paste, if it's dried out, apply some more on the cpu, it's very helpful. 6. Too many programs running in the background/startup or installed on the system. Check whether how many applications are running and how many programs have been installed on it. 7. Hardware/Software incompatibility. This can be fixed with step by step troubleshooting. 8. Antivirus. On most systems, Norton Symantec 360 isn't suitable and I will not recommend if you don't have enough memory and virtual memory. Most system freeze if this antivirus(all-in-one at a time) is installed. Hope this helps for your troubleshooting. Good luck. Thanks for using FixYa.

Posted on Jun 01, 2010


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Try these simple steps :

1. Disconnect the AC Adapter.
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Note : Please see that there are no external devices or cables connected to the Notebook.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and do NOT connect the battery now.
5. Turn on the Notebook power.

Unfortunately, if the issue is unsloved, you can get the Notebook repaired by HP if it is purchased in US and even if it is out of warranty since this issue is covered only for few issues like Startup, Wireless etc and should be installed with AMD Processors.

The detailed description of the issue is addressed in the link below :

Find the Product Number of the Notebook which should be printed on a sticker pasted at the bottom of the Notebook indicated by P/n and try finding them from the link below :

If the product Number of your Notebook is listed, you need to contact HP Chat Support and provide the Notebook details like the Serial Number, Product Number and request for the free service offered by HP for the Notebooks purchased in US and which are listed in the link provided above.

Your Notebook should be returned within 7 to 9 Business days once it is sent for repairs.

Hope this helps...

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