Question about Xerox WorkCentre M15i Laser Printer

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Scanner locked error message of scanner locked and don't know how to unlock

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Look where your copies come out and there is a switch on the top underside, (green on the M20i) and make sure it is in the unlocked position. You may need to wiggle the switch to fully unlock it. Mine was locked but I was able to re-engage flipping the switch several times.

Posted on Jun 03, 2010

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Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
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1 Answer

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