Question about Sony DVP-NS775V DVD Player

2 Answers

I have a NS775V DVD that is no longer recognizing the presence of a disk. The tray slides in, but nothing displays on the front panel LED display; the on-screen display doesn't change, but all the front-panel lights ("progressive", "super-audio CD", etc) light up. When on, but with nothing in the tray, it displays "NO DISK" and I am able to access some setup and parental control settings. All the indicator lights are on. This happened once before, about a year ago. (There was one difference, the LED display showed "NO DISK" -- I don't recall what the indicator lights statuses were.) A local Sony service rep resolved the issue -- apparently by resetting something. He told me this was a common memory-related issue, that happens if you leave a DVD inserted for too long. The service cost me $75, which is why I'm reluctant to bring it back to him, as it's less expensive to replace it. He didn't replace any parts, and I got the distinct impression that what he essentially did was "reboot" the player's software. If that's the case, I would like to know how (the technician that I spoke with last time is not available). I'm presuming it entails either some internal reset button, or unplugging some component or possibly even as simple as a front-panel button combination. The user manual doesn't seem to have the information; it talks about resetting the user preferences but nothing about a full "reset to factory defaults" that I could find. If so, I feel I am competent to perform the task myself. I am technically competent to the extent that I can safely open the case and find a reset button -- I can certainly deal with a front-panel combination. Can you help? Thanks, Jeff Mark

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  • jeffm23 Jun 01, 2010

    I'll try cleaning the lens in the morning, but the tech last time really made it sound like he was resetting memory in some sense. The way I recall, he described it as a problem with memory not clearing -- the memory that stores where in the DVD you were when you stopped, the so-called "Multi-Disk Resume" feature. He advised me to always press the "stop" button twice to clear the memory, and that I ought not leave a DVD in the tray overnight, that this is what triggers what he seemed to say was a known problem. And indeed, what happened this time was I watched part of a DVD, but forgot about it and left it in the player -- when I returned to it after a few days, the player didn't seem to know it was there.

    No disrespect to Rylee, but his response seemed a bit generic, unsure and unresponsive to my particular issue, and I'd like another opinion. Like I said above, I recall that the technician last time told me, or at least implied, that this was a known problem. If that's true, it's recorded somewhere. If it's not true, a definitive statement to that effect should be possible.

    Thanks again.

  • Shahid Electronics
    Shahid Electronics Jun 01, 2010

    Silverdragon What are you saying? your answer is really confusing, talking yes and no at same time.

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  • 12,061 Answers

Http://www.givemefile.net/smanuals/dvd_players/sony/dvp-ns775v.html
http://www.retrevo.com/support/Sony-CDP-CE275-CD-Players-manual/id/423ci257/t/2/
Top link is your service and repair manual, below that is your user manual. Usually when this happens in the ones bought into my shop, it is the actual DVD player itself. This must be replaced, there really are no replaceable "Components" most things are dealt with by replacing the faulty, item, or Board. Usually, what happens is the laser head. Sometimes a simple clean with a head cleaning DVD will work wonders, so you may like to try that first before you go any further. but if that's no good, then no doubt, the assembly has burnt out, due to the control circuitry that ramps the current up and down, while the DVD is being used, either in burn mode or read. Seldom will any type of "Reset" cause any return to functionality, if it truly wasn't reading or recording before. Also may symptoms are the same or similar, however the causes may be many and diverse. Really all the unit can do is go, or not go, these are not exactly definitive symptoms. Anyway please use these manuals to reset everything and be able to troubleshoot your problem.

Posted on Jun 01, 2010

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  • Master
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Hi


Thanks for using FixYa. Dont think there is a reset button in this unit. To start with try running a lens cleaning disc, if that does not work then you have to open the unit and clean the lens with a Q-tip dipped in alcohol. If still the issue is not resolved then the lens should be replaced however, replacing a lens will cost you around $75 and a new one will cost you around $50. Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on Jun 01, 2010

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