Question about NEC Electra Professional ETW-16DC-2

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Voice Mail Just bought the NEC Electra Professional. How do I program it so theat the Voice Mail will work?

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  • Anonymous May 02, 2008

    I don't know if it's just me... but trying to activate the automated greeting attendant, whatever you want to call it is a pain in the ****... How do you access the menu in order to change the main greeting, what callers hear when calling the main line. I have tried accessing the box from the main line number and that doesn't work.

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Return the NEC unit as it is not fit for a consumer. It is unreasonable for NEC to not include a troubleshooting guide with simple solutions (i.e., user friendly).

Posted on Jun 05, 2008

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How do change the outgoing "Night Mode" message in the Voice Mail System on NEC Electra Elite DTU 32D-1?


If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.

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Need to reset nec phone


Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.

Jan 19, 2012 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

I want to replace this phone. What is compatible for NEC Electra


It doesn't exactly work that way, but I'm guessing that you have 8 button terminals. You can replace them with phones like this: http://www.pcliquidations.com/item.asp?id=1678

There may be some programming required to make them work.

Carl

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1 Answer

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1 Answer

Voicemail


Log into the voice mail server and you can reset the Voice mail for each account like it was a new account or you can delete the pass word on the account and then setup form the hand set. You do need to know the password to get into the voicemail server program. I believe as default it is NEC.

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1 Answer

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You can usually access the system voice mail setup from any extension.

Press Speaker

Dial ext 200.

When asked for security code, dial *,2,# (dial it twice if there is no code).

When main greeting begins, dial 632.

Using the soft keys under the display, press MORE, then MGR, then CHBX or, follow voice prompts if non-display phone.

Follow voice prompts. Remember, 1=Yes, 2=No.

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2 Answers

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1 Answer

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Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

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