Question about Xerox DOCUMATE 510 Flatbed Scanner

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My scanner is not working - Xerox DOCUMATE 510 Flatbed Scanner

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Hello.

It would be helpful to know more specifics:

1. Power issue ?
2. What is not working ?
3. Error messages, if any ?
4. What have you tried so far to fix (if anything) ?

Posted on Jun 01, 2010

  • nojunk1 Jun 02, 2010

    Here comes your answers.



    The scanner works perfectly fine in WIndows XP Professional.

    On this machine, its Windows7 Ultimate. Therefore I downloaded the drivers from the xerox scanners website, which they claim to be for windows7. Well I downloaded and installed the same.

    Seems to have installed without a problem and even says at the end that the device has been installed successfully.



    No error messages whatsoever, but the scanner doesnt seem to be recognized by Windows7.



    There is a light (Check light) that blinks on the side of the scanner and the ready light is not lit of course.



    What do you think now?

  • NinaE Jun 02, 2010

    Hello, again.



    Thanks for the specifics.



    It must be frustrating for you - the Windows 7 driver is clearly listed on the Xerox website, so you have the latest available.



    Since the driver didn't work, the only possible problem IS the driver, since you mentioned that the scanner works fine with Windows XP.



    So, either Xerox's Windows 7 driver is not functional or the driver is not for the Ultimate Windows 7 version. But, to add to your frustration (and mine as a support person), the scanner is listed on the Microsoft website as compatible with all versions of Windows 7.



    I'd suggest to uninstall and download from their website and try again - the link: http://www.xeroxscanners.com/en/us/produ...

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