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To Whom It May Concern, We live in Acapulco,Mexico. We had our Genius Entrance doors installed by a man that claims to be your representative here. We have had the worse service ever. He never comes when we are in need of service or repair and he refuses to give an explanation of his service charges. We would like to know if you could be kind enough to recommend someone in the area that would be interested in giving us service. I would appreciate any advice you may have for us. With great appreciation. Linda Rullan

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Please post your comment in the "Local Repair" secion of this web site.

Thank you.

Posted on Jun 22, 2010

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Our kwickset entrance handle and deadbolt including our french doors handles all on outside are an oil-rubbed finish. The protective finish on each handles is peeling off. We purchased this home brand...


Here is a link to the Kwikset warranty information:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

which states in part:

"If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer."

Good luck!

Apr 20, 2011 | Kwikset Locks & Locksmithing

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