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Have the hp55oo series and for some reason I can no longer scan to my pc or to email. message is you need to install or run software for this feature. I can't find my disc that came with the printer - is there a way to download what I need in order to scan

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This link has software for the entire series, find your specific model # and you should find what you are looking for.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodSeriesId=82218&prodTypeId=18972

hope this helps

Posted on Apr 08, 2008

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Scanning


install the canon printer software, then run the scanning feature and select scan to email..

May 25, 2010 | Canon PIXMA MP210 Photo All-In-One Printer

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I get an error message when I scan. It says Error


ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at http://www.hp.com If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on HP.com Click here for HP.com at http://www.hp.com . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from HP.com and install it. Click here to download the software update from http://www.hp.com
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

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How do I scan and transfer to outgoing email??


Hi. Here are the steps you need to do to send a scanned document/image using your default email application. Place your orinal document/image on the printer. Using the Productivity Studio software, click email, select the scan type (photo, several photos or document). Click start. Click create email to attach the file to the email message. Hope this helps. There's also a PDF file User Guide you can download from the Lexmark website for your reference. Just click on this link: http://bit.ly/9gZV0u . Click on the 9500 Series All-In-One User's Guide found below the page. Download the PDF file. Refer to Scanning page for concerns about scanning. Good luck!

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Originally my hp officejet 6110 had a scan error, cannot connect to pc. Then I did a #6 reset and now says no scan options, you need to install or run HP software for feature. I updated the drivers but...


>> open solution center,
>> go to tools
>> click on scan settings
>> click on scan to.. set up.
>> there must me some options in LHS block.
>> which u have to move to RHS block.
>> then click on update device below.
>> restart your PC n printer
>> n have fun..!!

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I can no longer receive emails on my blackberry curve!


Hi

The following link should be of use to you

http://kb.iu.edu/data/aona.html#datetime

Remember also to run a virus or malware scan check just in case.

Many Thanks

Andy

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i think your computer is infected with a virus.. if you have antivirus software, try to run a scan but if not try to download antivirus program

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Scan to pc


On my version of the hp software I can quite easily do this.

You will need working email software on your pc, so to scan the image, ensure that the pc is connected to the scanner and the pc is switched on - with all the HP scanning software installed.

Press the scan button on top of the scanner, with the document inside the scanner faced down.

When the HP Software pops up on the PC - the scanned image should appear. You can then click the email as attachment button in the HP software.

There are many ways to do this operation. So if you get stuck then let me know I we can go into more detail.

Please don't forget to rate.

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