We are trying to print 4 lines but the last line is compressed, we have done a calibration and we are using Zebra labels. We have 7 machines and 2 of them are doing this. We have adjusted the top of label setting as high as we can.
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Hi, if is the vertical line, its the print head that need to be replaced, try to clean the print head and try this to confirm: turn printer off, press PAUSE button and at the same time, power on, don't release the button, please wait until printer LCD screen come on, then release button. It will print the PAUSE test and after few 3-4 prints, u can turn off and on again otherwise printer not ready to print your labels until u restart it. (pause test stops after 10-15 labels). this pause print just show how the print head is and if come with vertical lines, u will need to replace. other idea is (if u can) turn the bar code different position or on vertical way at label format. Thanks.
some labels are hard to calibrate, nee to calibrate the sensors with manual calibration.
1} go to the MEDIA AND RIBBON CALIBRATION,
2}take 2 or 3 labels from the base paber, load the way to the based paper stay unther the sensors, 3}close printhead.
4} press ok.
5} Move the ribbon out from sensors and close the printhead.
6) press ok
7) wen printer ask RELOAD ALL, load the labels correcly and the ribbon, close the printhead and the top door, and press ok. The printer run the calibration it self.
wen finish, saved (press setub twice) and test.
if is line across all the label, need printhead replacement, but first clian the printhead and the rollar, then check if the length and the with is the correct from the driver, last solution, resect the printer to factory defult.
run the sensor profile, check if check the gap, run manual calibration, if ask for reload media, please take 3 or 4 labels from the label rolar, put through the sensors (check if ribbon(if use) is install on the correct spots and don't stop the sensors to read the gaps) and run the manual calibration.
Label definition in printer driver may need adjustment. Try calibrating printer, printer on solid green light, hold down feed key & release after light blinks 4 times, (blinks once, twice, three times then 4 times) Download the Zebra setup utility and use it to configure printer.
You need to run the internal media sensor calibration setup that is built into the menu. This can take a few minutes but will solve this problem. The machine needs to be setup for the media you are running. This is no fun if you have to change a lot during a day and each media type has diferent qualities. It ususually happens when you are using labels from one manufacturer and then switch to a diferent brand. The backing material has diferent characteristics that the machine needs to be setup to be able to handle.