Question about SanDisk Sansa e250 MP3 Player

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Sansa Deleted my music?

Ok so when I was finished syncing a couple songs into my sansa, I checked my sansa but the sansa shows up as empty. It looks as if it deleted all my music. As I then plug it back into the computer, all the songs appear in windows media player as if nothing went wrong. I really have no idea how to fix this problem.

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  • Master
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Your music is still there, check out my tip posted here...Solve your MP3 Player Connection Problem.

Posted on May 31, 2010

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1 Answer

Files not deleted from m250


Try this solution:

Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
Good Luck,
I hope this helps

Nov 14, 2009 | SanDisk Sansa m250 MP3 Player

1 Answer

Cannot get music on or off of MP3 player.


The 260 you can remove the screws on back cover and remove the battery and replace to reset, not sure on the 250, you might also want to go their website and download the latest firmware updates.

May 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa wont sync songs.


If you simply just deleted the previous tracks that were on your mp3 player the computer might just reconize that they are still there and that it isnt necessary to put them on agian. if you try formatting your mp3 player it might help, or instead of sync your music to your mp3 player, there is always an alternative way, you could copy and paste them into the folders of your mp3 player.

Sep 13, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Deleted songlist! e260 MP3


Try pressing f5 for refresh in Windows Media Player first (with your Sansa player connect)


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Apr 07, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Somehow i deleted everything!


There are a few different ways to delete songs off your player - see especially the method involving the firmware update.
Preventive Medicine: To prevent Windows Media Player from adding all of your My Documents files to the Sansa player every time you connect the Sansa to the computer - Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Set up Sync". When a window pops up, uncheck the box that says "Sync device automatically".
Quick Method 1 - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Quick Method 2 - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
Slow Method, allows more control over what gets deleted: In Windows Media Player 11, the files are organized by Music, Pictures, Videos, Etc. First, you will want to plug the Sansa player into the computer. Then click the Library tab in Windows Media Player. You will most likely be in Music view. You will see two sets of folders in the left-hand side of Windows Media Player. The first set are all the files stored in your computer. The second set of folders underneath the line that says Sansa 1GB Mp3 player (I forget the exact wording) has all the files that are stored in your Sansa player. Click on the "All Songs" folder. You can individually delete all the songs that you want by left-clicking once on the song name in the middle of the Windows Media Player window, and then pressing "Delete" on your computer's keyboard. You will have to repeat this process again for images, videos, etc by clicking the little arrow next to the picture of the musical note on the upper left hand corner of Windows Media Player, and expanding the dropdown menu, and selecting "images"...then "Videos" etc.
NOTE: After plugging in your Sansa player, if you see a message that says "Connect a Device" in the Sync tab on Windows Media Player, then the cmputer is not properly recognizing your Sansa player, and you may need additional instructions from me.
-Tha Mp3 Doctor

Mar 15, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Samdisk MP3


1. plug in Sansa to computer
2. Open My computer
3. Click on your Sansa
3. Click MUSIC
4. Delete the songs you dont want on it...if that folder is empty make sure you have windows showing all the hidden files... use windows media player and go to sync and put songs there..hope that help..

Jan 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Not working


change the usb type to MSC under settings. when you connect the player to the computer it will now show up us a harddrive. right click on the players icon and select format IT WILL DELETE EVERYTHING ON THE PLAYER. after that has been done it should work properly just sync all of your music back onto it.

Dec 24, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e250 Not working


I've had similar problems. You should reformat the player and install latest firmware from Sansa. (See below)

(There is an option to format the player w/o installing new firmware. Copy an empty file named sansa.fmt on the 16mb drive and unplug usb. The player formats and restarts. This is an unofficial solution that solved my problems, since my Sansa got totally stuck and would not accept the procedure below.)

New firmware: download the latest firmware .exe file from Sansa site
Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

good luck /Par, Stockholm, Sweden

Dec 03, 2007 | SanDisk Sansa e250 MP3 Player

9 Answers

[Sansa e250] Deleted songs and now...


what you really have to do is: 1: Double click my computer 2:Double click Sansa e250 drive 3: Right click on the icon that looks like a disk drive and click format BE SURE TO HAVE BACKUP OF SONGS BEFORE YOU FORMAT!!!

Jan 06, 2007 | SanDisk Sansa e250 MP3 Player

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