Question about HP OfficeJet 7310 All-In-One InkJet Printer

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What to do? every time printer comes on it says error, scanner failure, turn power off then on.

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The needs servicing. Check the gears around the scanner area for stiffness and grease lightly. Your should know how to disassemble the printer to be able to do this. Alternatively, send in the printer to an experienced technician for servicing.

Posted on May 31, 2010

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Posted on Jan 02, 2017

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1 Answer

How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
Sean

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
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You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

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1 Answer

My cx3200's control panel reads scanner error. I unlocked the transportation lock, turned off, turned on. It stayed off for about 2 minutes then came right back on. While the error light was off tried to...


The only things that can cause a scanner error on this unit is a complete scanner harware failure or the scanner lock. With the unit on lock the transport lock and unlock it a few times quite forcibly. Then leave it in the unlocked position and power off and on again. If the light returns then at his point I think a new printer will be needed.

Jan 18, 2010 | Epson Stylus CX3200 All-In-One InkJet...

2 Answers

Scanner failure


Hi,

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with
the scanner hardware. Perform the following steps to resolve the error:

1. Verify that the scanner bulb is lit. If the scanner bulb will not
light up, the all-in-one will require to be serviced.
2. Perform a Power Cycle on the all-in-one as listed below:

a. Verify that the unit is switched on.
b. Remove the power cable from the back of the machine.
c. Wait for 20 seconds.
d. Reinsert the power cable in the backside of the unit.

3. If the error continues to persist, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.
4. Cold ambient room temperatures may also cause this error. Move the all-in-one to a warmer room and see if the error reoccurs.

May 22, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

I keep getting a scanner failure error


Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.

Mar 19, 2009 | HP OfficeJet 7130 All-In-One Printer

1 Answer

SCANNING FAILURE ON HP OFFICEJET D135


Bad SCANNER UNIT. Uneconomical to repair. Sorry

Jan 30, 2009 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

My HP Officejet 7410 All-in-One keeps giving me the error message - Scanner failure - Turn power off then on. Turning power off then on, even disconnecting power cord, repeatedly does not solve problem.


Our HP Officejet L7780 displays the "Align Printer" message and then does it automatically wasting several sheets of paper aligning, then the next time we print a page the same message comes back. Is there a way to turn off the "align Printer" message. It is printing ok otherwise.

Jul 31, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Scanner Failure


this is very common problem many users of this type of printer are getting the same problem.final solution for this problem is change the scanner unit.it will cost you between 50$ to 60$ exact. rate this solution as fixya and give respect to our technical experince that saved your precious time.thank u for using fixya.

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Scanner Falure Issue


Clean Scaner Unit Properly its not easy to done
other wise all engineer

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2 Answers

Error message


Unfortunately, if an HP scanner quits functioning, the whole unit is dead. You may want to unplug the printer from its power source and USB cable for about 5 minutes, plug them all back in and then retry. Sometimes, a scanner job can get stuck in the spooler and cause the whole thing to stop working until the job is done (even though there isn't a job to do). I had this issue once and this worked.

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