Question about Canon Office Equipment & Supplies
Carefully remove the top covers to reveal the print head following the arrows on the covers (you may need a flathead screw driver to carefully unfasten the covers.
There is a device that slides back and forth that serves as a squeegie for the printhead. When you turn the printer on and off it should move. If it tries to move but does not, then this is most likely the cause of the error and is either stuck due to debris such as a piece of paper or more likely gummed up with old ink. If you then nudge the mechanism gently while turning on the printer, it should start to move. You will then need to clean it so that the mechanism does not get stuck again.
If this suggestion does not work, please provide the model number of your printer.
Hope this helps.
Posted on May 31, 2010
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Posted on Jan 02, 2017
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