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Replacing individual keys on some laptops can be a real problem, including finding just the one key you need. On toshiba's if the key has come off it's often because it has broken off, not just popped off. Also because you say the key un-jams when pushing another key it seems there may well be more than just the one key not functioning properly. From what you've described it does sound like you'll need a new keyboard.
Regarding your concern, unfortunately for laptops nor desktop, you cannot replace a single key alone. The entire keyboard needs to be replaced. Now, if your computer is under warranty you can contact your computer's manufacturerand have the keyboard serviced for keyboard replacement. However, if not then you can contact the manufacturer and purchase the keyboard and if it is a laptop, you can have it replaced by local technician in your area.
Should you have any questions, feel free to contact FixYa! where your concerns are adressed accordingly. Have a good one!
No, Highly Doubtful You'll Find A Single Key For A ThinkPad Keyboard...
Lenovo Parts Are Hard To Come By, Yes, You Can Get The Whole Keyboard For Under $30.00 USD On Ebay....
And Usually Someone's Offering Single Keys For Keyboards, Just None Available For Your Model At The Current Time...
Almost all laptop keys are attached to the keyboard via small plastic clips that keep the key from flying off the keyboard.
They also generally have a small rubber piece that is pushing the key up. If that small rubber piece became damaged or loss the key would appear to be stuck since the rubber piece is not pushing the key back up.
If you feel comfortable doing it you can apply a small amount of force and pop the key off "Q" I believe in your case and check for damage.
I don't believe you can buy replacement parts for a single key, so you may have to replace the entire keyboard.
Generally most OEM (Original equipment manufactures') will not replace an individual key. This practice is common because this can be classified as "cosmetic damages". However, since the unit was purchased at Best Buy (I checked the serial number) the Geek Squad counter at your local Best Buy will replace the keyboard for you free of charge under your warranty.