Question about HP OfficeJet 7310 All-In-One InkJet Printer

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We are having problems with our Office Jet 7310, for example when we print a document on every other line the bottom of the g's are cut off and the rest of the characters on the line are faded at the bottom. can you help with a diagnostic? Thanks, Kris

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To determine what the problem is run a self test page. Push the "Setup" button then choose option 2 then option 5. This will print a Self test report page.
For more detailed information (assuming you did a standard install) go to "Start", choose "All Programs", choose your HP menu option, choose "OfficeJet All-In-One 7300 series", choose "Help". Once your in Help scroll down to "Maintain your HP All-In-One", open the sub-menu and choose "Clean the HP All-In-One". On the main help page sellect "Print a Self-test Report". This should tell you just about all you need. Good Luck!

Posted on May 31, 2010

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