Question about HP Color Laserjet 3550 Printer

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Color LaserJet 3550 Error

Hello Guru.

The above Printer is on a Network shared by 8 Users. Only one User is having a problem i.e. when she prints 7 out of 10 pages results in caracters or gebberish.

I have completly deleted the drivers, reboot and installed fresh drivers from HP. Still not working. Her PC.. Win2K SP4, everything was fine till two weeks ago, and this Printer has been in operation for two years, no any other problems.

So, I think it might have something to do with the User's PC, but what will that be? Definitly, not the Services nor Print Spooler which I've Stopped and restarted once.

Help.

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  • odms3 Apr 09, 2008

    Yes, I did re-installed fresh drivers from HP. Even installed WinXP Drivers, today I rolled back the XP driver and back to Win2K Drivers, still.



    I just found out that those documents I have been printing were created as PDF with "CuteWriter." I am begining to think that is the source of the problem. 'cos I am able to print muitiple documents from Word, without a problem.



    So, that gives me something to think about knowing that it's not the Printer.

  • Dave MacPhee
    Dave MacPhee May 11, 2010

    Also, did you download the latest driver?

  • Dave MacPhee
    Dave MacPhee May 11, 2010

    I would say almost for sure that the PC is the problem and not the printer...



    2 weeks ago... Was there any new software or windows updates installed? Sounds like something has changed on her PC that has done something...


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  • 236 Answers

My solution then, is do not use CuteWriter as it sounds like it is causing a problem..

Have you tried this program/pdf on another computer? Does it have the same error?

Posted on Apr 09, 2008

  • Dave MacPhee
    Dave MacPhee Apr 09, 2008

    If the error occurs on another computer as well, there is your problem.. If it does not, perhaps there is a software issue with Windows 2K SP4. Maybe try updating CuteWriter to the latest version, and make sure it is compatible with SP4

  • Dave MacPhee
    Dave MacPhee Apr 11, 2008

    what version of CutePDF are you currently using?

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