When i try to print, the paper goes about half-way down, then stops and the printer says there's a paper jam. I pull the paper out, hit the ok button, and try again, but it just keeps doing the same thing over and over. Please help! thanks! :)
In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.
Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect)
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If you get a paper jam, the Paper Jam indicator light promptsyou to clear the paper path. If the paper has just started to feed from thepaper feeder when the jam occurs, pull the paper straight up out of the paper feeder. Open and close the printer cover toresume printing.
If the paper jam occurs inside the printer, remove the paper from the output bin. Turn the printeroff, then on.
If this doesn't clear the jam, open the printer cover.Remove the print cartridge and cover it.For additional assistance, please contactLexmark Technical Support
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Maybe if you hold down the cycle button and let it run through a "test cycle" to receive a printer data sheet it might clear the internal buffer or whatever you call that short term memory these printers have. Let us know. JP
This is caused by the solenoid that is activated when picking up the paper.
The solenoid is activated and the device goes through the motions of picking up the paper. It fails to pick up the paper or fully feed it past the leading edge sensor resulting in a jam error.
You should replace the pick up solenoid assy and also the pick up roller and friction pads.