Question about Jabra Bluetooth Headset with Adjustable Ear-Hook Headset

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Have a Jabra earpiece and charger, was told i need to download something from internet to my blackberry phone to use it. It is fully charged now, i had it on charger all night.

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  • cassiajantz Jun 06, 2010

    yes it was, however I had to go on Jabra website to get the instructions for my device as it was an old one and I did not have instructions. I'm sorry I took so long, but I was looking for the answer for my question to come on my email instead of on the fixya website. Thank You

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Your earpiece is a Bluetooth device, as such it doesn't need any other software to connect to other Bluetooth devices as your phone. All it needs is to configure the connection to pair them up.
Turn off your Jabra and the Bluetooth from your Blackberry. After you are sure it’s off, hold the power button for around 20-30 seconds. Release the button and you should see the device start blinking. On your Blackberry, enable the Bluetooth and in your options, search for a new device.
The Jabra headset should appear in your device list now. Click on it and the two devices should auto pair without a passcode. If you are prompted for a passcode, try the default of 0000 or 1111.

Posted on May 31, 2010

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1 Answer

Lost manual need to charge my earpiece


Need more information...what earpiece are you using? Does it have the same charging port as your phone? Chances are your earpiece charges through a micro-usb port. If this is the case, you can easily find a new charger that is of size micro-usb (that is the same size as the charger of most new cellphones).

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It did not charge


The you have either not inserted the charging plug fully, the charging socket is faulty, the charger is not working, or the battery has failed.

I'll assume that you're familiar enough with your headset not to have done the first option. The charging socket is probably ok if there's no obvious visible damage and it's likely that the charger is working too as they're so reliable, but you can always eliminate it as a possibility by borrowing another charger or testing the socket output against the figures printed on the charger.

But by far the most likely culprit is the built-in rechargeable battery. It's not designed to be replaceable as the complete headset is only expected to last two years, but Jabra do have a one year warranty on it: if it fails they just exchange the complete headset for a new one (or the charger if that proves faulty). Your unit can't be very old as the model is a fairly recent one, so you should first try for a repair, refund or replacement (your choice) from the retailer (a legal right under the Sale of Goods Act if you're in the UK) and then contact Jabra directly if either the retailer won't help or if Jabra has told them to refer all repair claims to them.

You'll find a link to the warranty terms here.

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Your charger could be bad. Headsets do not usually show any sign they are charging. Leave it for 2 hours on charge then check the charge level as it shows in the owner's manual.

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it probably means that your charger isn't charging your phone fully. you need to consider getting a new battery and charger.

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1 Answer

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My advice would be to re-pair the two devices. In the Bluetooth menu on you phone find 'paired devices' and delete the headset from the list. Next you will need to put the Bluetooth headset into pairing mode. Make sure it is switched off and then press and hold the power button on the headset and keep pressing it ( some headsets need to also have the up volume button pressed at the same time). What should happen is either a solid blue light of alternate flashing of two colours. (pairing mode varies on different headsets and you made need instructions or call Jabra) At this point on the phone in the Bluetooth menu search new devices. It should find your headset and request pairing code. Code should be '0000' or some headsets use '1234'. This should now set up a fresh pairing and work again. Hope that helps.

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I think something's goofy with these headsets. I bought 2 of them recently (one for me and one for my g/f). Within a week or so, she told me hers just "died" - and she couldn't get the blue light to come on when it was plugged into the charger.

Mine acted dead too, just a day or so before she told me about her problem. On mine, I think I just held down the "volume down" button and the main button at the same time for about 15 seconds and it appeared to "reset" it. That apparently didn't work for hers, but oddly enough - after a few days, we plugged it into my charger and it started working again!

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