We have 3 phones in different locations in the business. 2 are connected to an on hold messaging system the one in the office is not. Latley line 2 in the office will not work. I thought maybe it was the messaging system so I hooked it up to that phone still line 2 did not work. It beeps at me like there is only one line on it. The other 2 work fine up front. What do you think is the issue? Thankyou
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Re: line 2 will not work in office
First check the wires. If you have not made any changes in the office (adding or changing phone equipment) then one of the wires may be crimped. Check the condition of the wire and the socket on the phone and the wall. Make sure the connectors (little bare wires) are straight and that they make a solid connection when you plug the wire in. If you have made a change in the wiring check the wire to make sure it's a four conductor wire. Look at the ends, there should be four gold connections. If it only has two in the center that is the problem.
If the wires are good then swap out the phone with another and see if the problem stays with the phone or not. If you move the phone to a wire that previously had lines 1 & 2 working and line 2 still does not work then you have a problem in that phone. If the phone works then you have a problem in the wall wiring (Call a technician then).
If the problem is with the phone check that the line is active. You can program lines not to ring or not to be active on the phone.
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Write up your business plan. A business plan can provide you with a clear outline of what you want to do and how you are going to do it. It can also help you gather your ideas together, fine-tune your business idea, and help you secure funding if needed.
Specifically for an answering service business, you need to determine the type of business structure you will be creating, whether it's a proprietorship, partnership, LLC, or corporation. You should mention your services, packages, and pricing structure to determine how much capital you will bring in and how many clients you will need to book to get yourself in a profit margin.
Check with all local, state, and federal guidelines for establishing a telephone answering service. Follow the rules, and file any necessary paperwork to create your business. For instance, do you live in an area where it is legal to work from home? Are there any special guidelines you must follow to work from home in your area? Are there any other zoning concerns?
Open a bank account solely for your business funds. Use the money from this account to purchase your business equipment and pay your utilities. Do not make any personal purchases out of this account. Deposit all business income to this account, and withdraw paychecks from there to place in your personal account.
Invest in phones and phone lines. Start small, because you do not want too many lines and not enough clients to fill them. Look for a phone that features the ability to transfer back and forth from 1 line to another so you can answer and take messages for different clients from a single location. Your phone system should also accommodate several different mailboxes to catch messages for calls that come in when you cannot answer them.
Set up 1 phone line for each business. When you've run out of room for phones or your phone company says you cannot have any more lines, your business has expanded enough to need an office space and additional employees. One line per business is easier to manage than multiple lines for the same client. Starting with 1 line and 1 client will make it easier for you to gauge your workload to determine what you can handle.
Contact various businesses via telephone or email to determine if they are interested in your services. Medical businesses are an ideal place to start because their patient schedule often makes it hard for someone to be available to answer the phone. Use your business plan to pitch your pricing, service offerings, and hours of availability.
Create a file for each business. The file should detail each company's requirements for taking and delivering messages and the hours they want you answering the phones. Place copies of all correspondence, including the messages you take for them, inside this file.
Set your work hours and work accordingly. Be concise in every message, and make sure to include any important details the caller wishes to convey to your client. Send the messages to the client via email or fax. Allow the client to choose the agreed-upon method for receiving messages
Small business 4 line phones are generally workhorses and are easy to setup and use. I recommend them for many clients specifically because they are reliable regular phones.The benefits of these for small business are:
Inexpensive – you can buy them at most office supply stores, on line or used at Ebay
Ease of setup – basic plug & play. Plug it into the wall and it will work. If you need to get an adaptor it’s at Radio Shack, not special ordered. You don’t need a technician to install them if your office has been wired for the lines.
Works on regular dial tone – no need to have extra bandwidth or special adaptors
Ease of use – most importantly you don’t want to have to learn or teach someone how to answer the phone. You won’t have to call a technician to make changes to the programming.
I suggest not getting phones with voice mail built in. If the lines are busy your customer will not be able to leave a message. Combine a 4 line phone system in the office with a voice mail to email service outside the office and your customers will be able to reach you or leave a message. When you are running your business you don’t want to worry about the phone. You want it to ring and have a clear conversation with your customer. If you have trouble hearing them or you get disconnected all the features won’t matter. If your office has only a few people and 2 to 8 phone lines a 4 line phone may be a great option.
Let's pretend that this is connected to the TA family of phone sytsems. It could be one of 18 different systems, but let's guess.
From the intercom, dial 7311# and 7321# That sets the call waiting on busy for both outside and inside calls and lets the phone "soft ring".
The real question is whether you should have programmed more than one phone to ring, but I'll leave that for another time.
GEt offers a handy 4 line business phone that's perfect for most small businesses.
Have up to 8 lines by stacking 2 sets of phones on your desk. It's easy to setup
because it doesn't require any special phone control center or software. Just hook
them up like any other 1 line or 2 line phones system and your business is ready to
go. You'll have up to 8 phone lines with the ability to place calls on hold,
transfer, conferencing, hands free speakerphone and much more
Your voicemail system is down. You have to locate the card in the system usually all the way to the right in the cabinet, and reset it with the little black dip switch on the front of it. push it down and wait 5 minutes than push it back up and wait for a green lcd on the upper part of the card. Or you lost your voicemail system programming. You may need tech support or a tech to come out. ldtsnj.com
This phone is a proprietory digital phone that only works with a KSU. You would need an IPK or Elite phone system to make it work. You would also need to program it. This is a business office system and that phone will not work unless it is plugged into the system.
Out of box, the AT&T 1738 is designed to operate on a single telephone line. I don't know of any device on the market today that could automatically switch it between multiple telephone lines.
Some options include (in no particular order):
1) Purchasing additional 1738s to cover the other telephone lines.
2) Some cordless telephones on the market are designed to handle 2 telephone lines. Their answering machines will cover both lines. AT&T and Panasonic offer such phones.
3) Check out AT&T's line of NoKSU small office telephone sets. The phones will handle up to 4 telephone lines and 1 model features a built in answering machine. In order for the telephones to function 100% all phones would have to be replaced with the models within the AT&T NoKSU family.
4) If this is strictly a business application, consider purchasing a true business telephone system for the office.
If you are looking for a message on hold port, you will not find one. Technically speaking, this is not a phone "system." There are 2 options for using messages on hold with your phones: 1) Using a message on hold player with a built-in adapter 2) Using a message on hold player and a separate adapter
The best option can be a little tricky to determine. We work with hundreds of small businesses that have 2,3,4 line phones and can help you figure this out and deliver the best solution. Please call me.
800-832-4653 ext.240 (Drew, Sales Mgr, Commercials On Hold)
its hard to understand...
the phone is connected to line 4 or not?
if so and line 4 is dedicated to fax line
then the fax tone is the cause of your confusion
fax tone is different from a regular tone phone
if the phone isnt connected to line 4 and only to all 3 ordinary lines - then the phone is getting a over volage from them
and activates the light & messege alert
let it be
you will start playing with it something else will go worng...