We have 3 phones in different locations in the business. 2 are connected to an on hold messaging system the one in the office is not. Latley line 2 in the office will not work. I thought maybe it was the messaging system so I hooked it up to that phone still line 2 did not work. It beeps at me like there is only one line on it. The other 2 work fine up front. What do you think is the issue? Thankyou
First check the wires. If you have not made any changes in the office (adding or changing phone equipment) then one of the wires may be crimped. Check the condition of the wire and the socket on the phone and the wall. Make sure the connectors (little bare wires) are straight and that they make a solid connection when you plug the wire in. If you have made a change in the wiring check the wire to make sure it's a four conductor wire. Look at the ends, there should be four gold connections. If it only has two in the center that is the problem.
If the wires are good then swap out the phone with another and see if the problem stays with the phone or not. If you move the phone to a wire that previously had lines 1 & 2 working and line 2 still does not work then you have a problem in that phone. If the phone works then you have a problem in the wall wiring (Call a technician then).
If the problem is with the phone check that the line is active. You can program lines not to ring or not to be active on the phone.
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