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First thing to try is Powering off the FF at the mains supply and leaving it standing for 30 minutes. Make sure that you do not open any of the doors or touch any of the controls during this time. Then reconnect the power and wait for 30 to 60 minutes to see if the fault remains or is cured. Try completely defrosting the FF as despite common belief these units are not totally frost free. In side by sides if the freezer side is working OK and the fridge side is not working correctly it means that air ducting has iced up or the air vent from the freezing unit to the fridge compartment has stuck in the closed or partially closed position which causes the fridge to not be any where near as cool as it should be. If it is too cold then the vent is stuck in the open position and the fridge temperature will continue to fall and become the same as the freezer, thereby freezing the contents of the fridge compartment. It can also get stuck in another position so that if the temperature is adjusted on the front panel then nothing happens to the temperature in the fridge compartment. The vent, which is usually at the top of the fridge compartment on the side where it joins the freezer compartment, is controlled by a small sync motor and either the motor has become faulty, the control module is faulty or the vent is iced up. It can be come iced up by putting too many hot items in the fridge so the steam condenses and freezes the vent in position and then the motor cannot open or close it causing it and / or the control module to become faulty. Other times it is just old age that causes the motor and / or the control module to fail. If the sync motor and vent are working OK then there may be a fault with the fridge temperature sensor or main on board controller that will mean that the sensor or the controller will need replacing.
There is a fan that blows the cold air down from the freezer to the fridge compartment. It is usually called a freezer fan. Most of them are behind the plastic lining in the freezer. I just noticed that your fridge is a side by side. I have never wored on a side by side but I imagine there is fan in them as well.
Have you noticed a big difference lately in the cooling of the cold food section? Any time you open doors to a refrigerator or freezer you allow them to exchange room temperatures with inside ambient temperatures. The only time you should be concerned is when these temperatures begin to remain abnormally high. Many times the temperature rises in the kitchen while diner is prepared. Those temperatures also affect how long your refrigerator need to run to maintain the temperature settings you select. Your refrigerator has something called an Adaptive Defrost Control. If you should have problems with it you would notice a big difference.Another thing that can help is to make sure the condenser coils below refrigerator remain clean and clear of dust. The warm air circulating below your refrigerator is as important as the cold air inside. As for the vents that lead from freezer to cold food section they sometime become obstructed especially if they have a damper inside and frost locks the damper shut. If I missed something here please let me know, Thank You, Sea Breeze
I'd check all the venting make sure there is no plastic bags blocking the vents in the freezer and or fridge compartments. for some reason there doesnt seem to be proper airflow.find the fride door switch and hold it in the closed position with the door open and feel for airflow around the fridge vents. If theres none or very lttle you might have a defrost problem. Check for frost on the back wall inside the freezer.
possible ice build-up behind the inside rear panel. you have to remoive panel defrost ice with hair dryer then replace the heater/defrost cable. the job cost around 125. for an appliance tech to fix it hope this helps...