Question about Bose (321GS) System

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My system won't open the cd/DVD tray. Just makes a mechanical whirring noise.

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Hello, David.

With your system powered off, look for a tiny hole in the front of the CD/DVD tray, With an opened paper clip, push one end in the hole to see if the tray opens.

Even if it does open, there still could be a mechanical problem and the CD/CD drive would need to be replaced. But, you may get some extended use.

If it doesn't open, the CD/DVD drive would need to be replaced.

Hope this helps.

Posted on May 31, 2010

  • 3 more comments 
  • davidshackle May 31, 2010

    there is no tiny hole :( dont know how old the 321 is, but I got it when they first came out.... Im sure its not the latest model....

    any more clues? thanks

  • NinaE May 31, 2010

    Hi, David.

    See if this works (from Bose Support):

    • Turn off the unit.

    • Unplug the Acoustimass module power cord from the outlet for one minute, then reconnect
    it. This allows the unit to reset itself.

    • Before powering on, press and hold Eject on the media center.

  • NinaE May 31, 2010


    Found info on FixYa Support, should you need to replace the drive. Purchasing the drive from Bose is too expensive. But, a Toshiba SD-M1712 drive would work. There are 2 plastic trim bits and the metal DVD drive
    unit cover that need to be swapped between the old drive and the new PC type
    drive to complete the repair.

    To remove the old drive, all that
    is really necessary is to remove the lid from the BOSE unit and pop off a black
    steel holdown assembly across the top of the failed drive. Once that is done, the
    old just drive lifts out and the replacement is virtually the same as swapping
    out a drive in your PC.

  • davidshackle May 31, 2010

    Tried the unplug solution, and held down eject button while restarting - no luck? any other clues/suggestions?

  • NinaE May 31, 2010

    Hey, David.

    Hope you saw my info about replacing the drive.



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