Question about HP LaserJet 9500n Printer
13.20 is a generic jam message that appears when there is a piece of paper stuck in the printer or one of the flags in the paper path is stuck in the wrong position. Most times this error occurs when one of the flags in the facedown assembly is in the wrong position. One thing you can try is to turn off the power and open the right side door below the manual tray and sitck a piece of letter paper in that opening and then close the door. It will not quite fit right but try your best. Now turn on the printer and after initialization and warm up the printer will attempt to clear the paper path and will feed that sheet thru. If it goes thru the error may now be gone, but most times the paper will jam entering the facedown assembly and stop since there is a piece of paper stuck up there or the the flag is preventing the paper from moving. If it comes thru but you still have the message then one of the 2 flags in that assembly is stuck. Good Luck.
Posted on May 31, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 01, 2014 | Kodak ESP 5250 All-in-One Printer
May 15, 2014 | HP LaserJet P2015 Printer
Nov 20, 2012 | Epson Office Equipment & Supplies
Apr 25, 2012 | Samsung ML-2510 Laser Printer
Mar 15, 2011 | Kodak Esp 3250 Allinone Multifunction ( ...
Jun 24, 2010 | Office Equipment & Supplies
Mar 26, 2010 | Brother Office Equipment & Supplies
Dec 24, 2009 | Sharp AM-900 All-In-One Laser Printer
Dec 26, 2008 | Brother HL-2070N Laser Printer
First go to your pc and click on file, print when the window opens does it show your printer in there? is it set to THAT printer? does it show as being Ready?
If not re download the driver, then click on File, Print, right click on your printer and set as default.
Next double click on My Computer, ( or click on Start, Control panel, printers and faxes, put your mouse over your printer it should say Ready, if not then change the cable
Sep 20, 2007 | Epson Stylus C60 InkJet Printer
126 people viewed this question
Usually answered in minutes!