Question about Viking DTBB363 Bottom Freezer Refrigerator

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Ddbb363rss Ice build up in freezer, leaking around seal, no cool

First the unit had ice build up in back on coils. I called for repair no return call. Turn off remove back panel allow to defrost good for 3 months. Hot humid days in VA condensation around freezer door water pool on floor. Most resently the unit stopped cooling, top and bottom. I have called 3 repair people in my area no return calls. Where can I get a repair manual or is there somebody out there who would like this unit. It is a great paper weight.

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  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017

the dr
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SOURCE: Defrost condensate not draining

Make sure the water goes down the drain quickly. If the drain is a little clogged it may not be draining fast enough, letting it freeze before it drains. I use compressed air at a low psi to clear the drain from the freezer compartment. Does the refrig have an ice maker?? If the water is spilling over the fill tube behind the freezer panel it will also ice over the drain. Also sometimes drains just ice up for no apparent reason. I deice them and then they work fine. You can also take a piece of romex wire (the solid copper strand type) use the ground wire (bare copper) or strip the insulation off the black or white wires and loop the wire over the defrost heater and down into the drain hole. This will help any ice that builds up around the drain to melt in the defrost cycles. Let me know how it turns out.

Posted on Nov 19, 2007

  • 481 Answers

SOURCE: Viking freezer frost build-up

Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.

  • possible causes:
  1. bad defrost timer/control board
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.
  • if you already checked this and think it is a different problem then let me know, i will help you figure it out. 

Posted on Jul 21, 2008

  • 72 Answers

SOURCE: Viking freezer leaking

you have a clogged drain, it is either clogged with ice or some kind of debris, thaw the freezer out and push a length of weed trimmer line down the drain. The drain is accessible by removing the back wall of the inside of the freezer. If there is no clog then the drain may be freezing up, if that is the case, take a piece of 14 gauge romex wire and loop it several times around the heating element at the bottom of the evaporator and push a few inches of it into the drain, this will get hot and transfer heat when it goes into a defrost cycle which is where the water is coming from in the first place

Posted on Jun 17, 2009

  • 998 Answers

SOURCE: Freezer not working

If freezer is icing up, you might have a defrost problem. Frost free models have a heating element that is controlled by a timer to automatically defrost ice, defrost timer turns on defrost heating element every 12 hours to melt ice in freezer and allow good air flow.
You can test defrost element with an ohm meter(located inside freezer coils-will have two wires going to a plug connection), if OK replace defrost timer (located in various places depending on make and model

Posted on Aug 17, 2009

  • 43501 Answers

SOURCE: freezer is leaking condensate onto

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Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

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The bottom of my Panasonic frig freezer NR-B29SG2 keeps forming ice making it difficult to open the bottom drawer

Confirm that the seal around the door is tight.
Confirm that the door is fully closed with no obstructions and the door alignment is correct.
Confirm no ice between door and seal.

Using a strip of paper test the tension between the door and seal around the door.

Check the freezer temperature.

It is possible that the defrost cycle has stopped operating. Usually the self defrost will prohibit proper cooling as the ice builds up on the cooling coils. Look for ice build up on the cooling coils/vent openings.

Check the freezer and refrigerator temperatures.

Hope this has helped?

Nov 07, 2016 | Panasonic Refrigerators

1 Answer

Fridge section has ceased to work, no longer stays cold.

Check Warranty? Some parts of the refrigerator may have extended warranty.

Likely one of two problems. Either the defrost cycle is not working or the cooling is not working.

Look for ice build up inside around the back of the unit.
26160077-ai3unifkpfov1uv0qrlw5ags-5-0.jpg If ice has built up on the back wall it is a sure tell that the defrost cycle is not working and the air flow is restricted by the ice built up around the cooling coils resulting in not cooling.

First try would be to empty the unit and allow with the doors open 24 hours with heat to melt the ice. Afterwards start normally and hope that the problem doesn't return. There is a tube that needs to thaw from the bottom of the coils that is known to freeze preventing a satisfactory defrost. This tube takes time to defrost if frozen closed.

If problem returns in a day or two then more troubleshooting is required. The heater, defrost sensor and depending on the model, timer may need to be replaced. This is far less expense then replacing the unit and I would be inclined to repair the unit.

No ice built up on back wall of unit does not mean that the defrost cycle is working so check for air flow coming out of the vents. If the air flow appears to be restricted it still could be frozen cooling coils and requires defrost.(see above)

If defrost is not the culprit than reread the warranty. It is likely the unit has a leak and the Freon is low or the compressor is failing. Check the fan located at the bottom from the rear or check for airflow from the front grill. Remove grill and check for massive lint and dust build up restricting the airflow before deciding to replace.

The cost of leak repair or compressor replacement can exceed the present value of the unit and could be better applied against the cost of unit replacement.

Hope this helps?

Apr 11, 2016 | Miele KFN12923 SD-2 Fridge Freezer, A...

1 Answer

I have a Kenwood side by side with water and ice despender. The freezer doesnt work fine but the other side(refrigerator) cool is good and the motor runs constantly without turning the switch off. It is...

If no ice build up on back wall of freezer then you may have a refrigerant leak causing the less than ideal situation with freezer. Need to locate and repair leak and fill to specs to get proper cooling.

Jul 24, 2017 | Refrigerators

2 Answers

Ice builds up in freezer than leaks out around seal


Check out these tips...they can help you figure out what is going wrong withyour refrigerator
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Ice was building up in the lower freezer and water was running down on top of the ice and out of the freezer and on to the floor. I assumed it was a plugged drain not allowing the water to go out and then...

look around the door to make sure you have a perfect seal,cos air leaks will cause frost to build up.also make sure the unit is level all round(use a spirit level)helps doors to seal properly.

Apr 13, 2010 | GE GDS18LBR Bottom Freezer Refrigerator

1 Answer

Ice build-up at the bottom of Glaiator freezer.

Normally, ice buildup in the bottom of a freezer is caused by one or more things. Lack of air circulation, either from a malfunctioning fan or the freezer being overloaded to the extent that either the fan or return ducts are blocked, spillage of ice cube trays, putting warm items into the freezer, thereby causing extra condensation or a bad door seal. If you can't feel resistance when you put a dolar bill iin the door, shut it and lightly pull straight out on the dollar bill, the door seal needs replaced. Mouse damage in the rear of the unit, where the cooling tubes enter the freezer eillbe a pain in the ****, until you get it sealed back up. A little room air, leaking in all the time, is actually a lot of moisture.
Remove everything and put it into something to keep it frozen. Do a FULL defrost and cleaning. Check your seals. It would be best, to remove the back inside panel and make sure the cooling fins are completely ice free and dry before you turn the unit back on.

Dec 20, 2009 | Gladiator Freezerator Top Freezer...

1 Answer

Freezer freezing and refrigerator not cooling

When it build up ice in the freezer the cold air can't go through to the fridge , this could be because : the fan doesn't work. the unit is low in refrigerant or the defrost timer or heater are bad , if the fan works take off the back pannel inside the freezer and if is only cover with ice part of it and the rest of the coil is clear of ice ,it means that is low on refrigerant (it is a seal system so there's a leak and has to be repair and recharged with freon), but if the coil is all cover with ice the problem is with the defrost system(timer or heaters) you can check the heaters for continuity if open replaced it if ok replace the timer.

Aug 08, 2009 | Frigidaire FRS26R4A Side by Side...

1 Answer

Fridge/freezer cooling inefficiently

Either the repair guy did not wire up the heater correctly or he replaced the wrong part, if the heater was good it was likley to be the defrost thermostat...I would call the repair guy back to check.

Jun 23, 2009 | Hotpoint HSS25IFMCC / HSS25IFMWW Side by...

3 Answers

My refrigerator runs but doesn't cool

If the fans are running and the unit is not cooling at all, there are three possibilities. First would be a bad compressor start relay/overload assembly. This would be the least costly situation to repair. The second and third conditions would be either a bad compressor or a leak or restriction in the sealed system. Both of these would be a more costly repair that you would have to decide depending on the age and condition of the product.

Apr 28, 2009 | Refrigerators

1 Answer

Refrigerator / freezer runs but is about 45 deg.

Before going too far into this diagnosis, we need to do what I refer to as the finger test. This test will determine if the problem is in the sealed system or other areas causing the problem. All repairs made to a unit can be performed with relative ease until there is a problem with the sealed system. One common problem is a restriction, Freon leak or finally, a weak compressor. I need you to remove the inside freezer section evaporator cover to inspect the evaporator coils. Most generally, all the food, shelving and ice maker (if applicable) must be removed. Next, remove any screws related to the removal of the evaporator cover. If you see frost building up on the outside of the cover, scrape with a putty knife or incorporate the use of a hair dryer to remove the frost/ice. Most often there will be a screw hiding in this frost/ice build-up (if applicable). Once you have the cover removed, inspect the frost/ice pattern. Is it evenly built up top to bottom, front to back? If it is evenly built up, the problem is most likely a defrost problem, easily repaired. If, on the other hand, there is only a build-up of frost/ice in one area, this could possibly be a sealed system problem. Use a hair dryer and remove all the frost on the evaporator coils and then plug the unit in and make sure the compressor is running. For the next half hour or so watch the Freon line move slowly along the coil. The line should begin freezing the evaporator coil as it moves along the line. When finished moving, the evaporator coils should be frosted, front to back, top to bottom and left to right. If you wet your finger and touch each portion of the evaporator coil, your finger should lightly stick to the evaporator coil in the area that you touch. If not, the problem is within the sealed system and cost of repair is more than 200.00 depending on the exact problem. This repair requires special tools and skills..Most often if your refrigeration unit is older, not worth the repair because of the cost. Let us know what you find. If we can help further, we are here.

Feb 19, 2009 | Frigidaire 20.6 cu. ft. Top Freezer...

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