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My problem is my auto-protect is turnt of and when i try to turn it back on it won't let me

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  • charlotte123 Apr 08, 2008

    Its norton 360 .. someonee please help me!

  • William Rodriguez
    William Rodriguez May 11, 2010

    Auto-protect? What program is this?

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Hey there

if its n360 = try to download intelligent updater from symantec.com

this usually helps your norton whenever auto protect is down.

after running intelligent updater, you can try to run n360s liveupdate... this shopuld do it...

Posted on Apr 09, 2008

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Hello charlotte123

There are several virii "in the wild" (out there) that will disable NAV (Norton Antivirus (The antivirus component of your Norton 26)) autoprotect.

If you cannot get Norton 360 autoprotect to remain enabled, you could have picked up a virus.

1st, however, make sure that the user profile you are logged into has Administrator rights. If you don't know how to do this, just let us know. If you are the only user, then, chances are, you have Administrator privileges.

If the user profile you are in is not an Administrator, log out then back in as one of the Administrator profiles. Then see if you can get NAV autoprotect enabled again.

If you still cannot get autoprotect enabled, then, you may have picked up a virus. At the very least, we need to rule that possibility out.

There are some web sites that you can navigate to that will perform a free AV scan of your hard disk.

Please, run an AV scan of your hard disk at one or more of these sites. Then post back here and let us know the results. We'll continue on (if your issue isn't resolved) w/ helping you to resolve this issue.

Kaspersky is a very good AV. HERE is their online AV scanner.

eTrust is another good AV. HERE is their online AV scanner.

Trend-Micro is another source for online AV scanning. You can find their scanner HERE.

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Thank you
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***************

Posted on Apr 08, 2008

  • 1 more comment 
  • B Joan Rapier
    B Joan Rapier Apr 08, 2008

    Ooops! Typo. My apologies for any confusion. @:O



    "There are several virii "in the wild" (out there) that will disable NAV (Norton Antivirus (The antivirus component of your Norton 26)) autoprotect..."


    SHOULD HAVE READ...



    "...(The antivirus component of your Norton 360)) autoprotect..."

  • B Joan Rapier
    B Joan Rapier Apr 08, 2008

    The online AV scan sites I gave you are very trust worthy. If you're prompted to install an ActiveX plugin, go ahead and let them.



    Before beggining an AV scan, close ALL programs/applications (Except the Internet Browser you are using to access the web site).



    Hold off on using your computer for anything else until the scan is completed. It may take a while so keep a lot of patience in your pockets... @:)


  • B Joan Rapier
    B Joan Rapier Apr 16, 2008

    Thank you, charlotte123 for your kind "FixYa" rating!



    I'm assuming that you were able to pin down the problem then, yes? Excellent!



    Thank you for using FixYa and, please, do come back anytime you have questions or problems that you'd like us to help you w/. We're here to help.



    BJ @:)

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First of all, restart the computer if you haven't. If that doesn't work, reinstall the program. If it still won't work, well let's wait until you've reinstalled to make any further recommendations.

Posted on Apr 08, 2008

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hey charlotte123,

since your auto protect is off right now, have you already done liveupdate?

if you cant, please go to the website, and download intelligent updater.

this will help you get back the green check.

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