Question about HP Computers & Internet
This issue could be due to presence of static charges on the notebook. To isolate the issue, perform the following steps.
Step 1: Hard Reset
1. Unplug the AC adapter from the notebook PC and remove from any port replicator or docking station.
2. Remove the battery from the notebook battery compartment.
3. Press and hold down the power button for about 20 seconds.
4. Insert the battery and plug the AC adapter back into the notebook PC.
5. Press the power button to turn the notebook PC back on.
This will discharge the static charges from the notebook. Now check for the issue. If the issue persists, then remove and reseat the memory modules of the notebook. You can refer the service manual provided below for information to remove and replace the memory modules of the notebook.
Refer page no: 67 & 68
NOTE: PDF manuals require the Adobe Acrobat Reader for viewing and printing.
Incase, if the issue persists even after performing the steps above, then it is clear that this issue is due to internal hardware malfunction of the notebook and needs an onsite diagnosis by a service technician.
If your notebook is covered under the HP warranty, then I would suggest you to contact HP to get the notebook repaired under warranty from HP.
Posted on Jun 01, 2010
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Posted on Jan 02, 2017
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