Question about Compaq Presario 5000 PC Desktop

3 Answers

Warning that my computer may be infected/ can't access internet

When I try to access the internet the page display, Windows warning. By accessing this website your computer may be at risk. the computer will not allow me to access anything. I called tech support and they stated that I would have to pay 139.99 to update my software. Is there any way that I can get these updated or remove the viruses without these costs?

Posted by on

  • Sean Mack May 31, 2010

    Need some more info on the specific problem. Which Web Browser are you using? Also, do you have any Anti-Virus installed (Macafee or Symantec)?

×

Ad

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 280 Answers

You could just simply do a system restore to a date before which you started seeing this message. Later remove the suspicious antivirus and go for any reputed one.

Posted on Jun 01, 2010

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Compaq Master
  • 5,660 Answers

To me it sounds like you have picked up a version of MS Antivirus.
It's a Scareware Rogue Anti-Virus.

http://en.wikipedia.org/wiki/MS_Antivirus

To quote from the above Wikipedia article,
"MS Antivirus (Also known as Spyware Protect 2009) is a scareware rogue anti-virus which claims to remove fake virus infections found on a computer running Microsoft Windows.
It attempts to scam the user into purchasing a "full version" of the software"

MS Antivirus has evolved through the years. All versions of it try to imitate Microsoft's security icons, and also make it seem as though it is a genuine Microsoft antivirus program.

Names examples such as XP Antivirus, Windows Antivirus, Antivirus Pro, Antivirus Pro 2009, Win PC Defender, Antivirus 2007, 2008, 2009 and 360, are just a few examples.

It will eventually take hold until Administrative rights of the administrator are blocked.
No access to Windows Explorer (Not to be confused with Internet Explorer), Control Panel, or Task Manager, for example.

Internet access is blocked, so the user cannot download an anti-malware program to remove it.

I suggest you download the free version of Malwarebytes Anti-Malware, and kick it to the curb.

I have used Malwarebytes for the above purpose, and it worked great!
Found it on my nieces computer 4 years ago, and didn't feel like restoring Windows. (Destructive Recovery)
Haven't had any problems since.

Do not let the fact that this version of Malwarebytes is free, lead you into thinking it isn't a very powerful program.
I will put it up against any paid for program like it.

Download the free version of Malwarebytes to the computer you are using now, and burn it to a CD disk.

Install the CD disk in the infected computer's optical drive, and install Malwarebytes.

This is information on Malwarebytes on Wikipedia,

http://en.wikipedia.org/wiki/Malwarebytes%27_Anti-Malware

This is the download website for the free version of Malwarebytes,

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

[ Left-click on Download Now (5.87MB) to the right of the green square ]

I would also recommend using a free registry cleaner.
Clean up the registry to make your computer run faster.

CCleaner

Info: http://en.wikipedia.org/wiki/CCleaner

Homepage: http://www.piriform.com/ccleaner

Need guidance in downloading, installing, or using the two above application/programs, state in a Comment.

[I also recommend that after you have removed it, that you turn System Restore off.
Run Malwarebytes one more time, then turn System Restore back on.
(Be SURE to turn System Restore back on)

Restoring your system isn't the only thing System Restore will do.
It will also have the scareware rogue antivirus files saved ]

Posted on Jun 01, 2010

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 54 Answers

Possibly security setting issue. In your Internet Explorer, click Tools->Internet Options. Click Security tab, then click "Reset all zone to default level".


Posted on May 31, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can't access my home page


Depending on what version of Windows you are running (assuming it is a Windows OS) you need to go to tools or alt+x; to internet options; change your home page to what you want it. Google.com, Yahoo.com, etc.

Feb 25, 2014 | Computers & Internet

1 Answer

MY COMPUTER IS INFECTED WITH A WORM AND TROJAN AND IT WONT LET ME DO ANYTHING IT SAYS EVERYTHING IS INFECTED LIKE MY SYSTEM RECOVERY I CANT GET ON THE INTERNET I DONT KNOW WHAT ELSE TO DO I HAVE DONE SPENT...


If you have access to another computer download this and burn it on a CD Disk. On the same page go to the Frequent Questions tab to see some things. If this helped you let me know.

Jun 29, 2013 | Gateway Recertified - ZX4250G-UW308-FB-R...

1 Answer

Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FBSMTWB; GTB7.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729;...


Your computer is using Version 8 of Internet Explorer, under Windows XP, with the 'ASK.COM' toolbar installed into Internet Explorer.

You tried to access a web-page containing some 'js' ("JavaScript") code, but there was an error-condition that arose while interpreting the JS code.

Delete all "Temporary Internet Files".
Close Internet Explorer.
Open Internet Explorer.
Try to access the same web-page that gave you the error-message.

Try accessing that web-page on some other computer, to see if _more_ than one computer has a problem with that web-page.

Jun 20, 2011 | Facebook Computers & Internet

1 Answer

It keeps saying internet explorer cant display page but the wireless connectin says it is connected but i can get on the internet at all even if i connect an ethernet cable still says same thing. any ideas


Hi there,

It is possible that the website you were trying to access no longer exists or you might have typed an incorrect url. Try accessing other websites, also try using another browser like Firefox.

Also, it is possible that your computer could have been infected with a virus that blocks your connection to the internet. That happened to my computer last year. I reformatted my pc and that did it.

Hope this helps.

May 12, 2010 | Acer Aspire One Netbook 8.9" Notebook

1 Answer

I have a dlink dir625 router. I have windows xp on my desktop and cannot access the internet. I can access the internet on my laptop. When I am on my desktop and am trying to get on the intenet I am...


Check parental controls for internet explorer. Open ie
click tools at the top, then internet options then content.
Under the content advisor option make sure parental controls are disabled

Apr 12, 2010 | D-Link DIR-625 (790069292637) Wireless...

1 Answer

My internet explorer starts to load gets to the connecting page then it goes off back to the desktop I can access the internet via Firefox no problem


Your IE must be problem. Infected by virus, worm, etc. Please try to uninstall and re-install, it would be fix it.


Regards,
dzilog

Jan 12, 2010 | Microsoft Windows XP Professional for PC

3 Answers

Cannot access Yahoo Mail box


just signed up for new e-mail account and can log in alright but won't load e-mails at all.

Nov 12, 2008 | Yahoo Mail

1 Answer

Computer laptop problem


Generally, when a firewall or antivirus application fails to load, a virus is the suspect cause. Many viruses are designed to attack/disable the firewall/antivirus as to infect the system. If the operating system has beenn compromised to the point you can only boot in the safe mode, the likelyhood of removing the viruses and still being able to repair the operating system WITHOUT a clean reinstall of Windows is not great.

Things you can try.
  1. If you have more than one computer, see if you can connect this drive to a healthy system, and remove the infection.
  2. Run hardware diagnostics on the hard drive, as a hardware failure can mimic a software problem by files being damaged writing them to bad sectors of the media.
  3. If you can access the internet in safe mode with networking, or can access internet with another system, you can download several programs/tools to try to remove any infections. www.gur,in is one page with a large assortmant of tools to try to use to remove any infection. Sometimes you can install and run these in the safe mode or use safemsi.exe to enable some installers to run in the safe mode.
If the hard drive fails diagnostics then you will have to replace the hard drive. If it passes diagnostics, and attempts to remove infection fail, boot to XP cd, format the hard drive and do a clean install of windows the reinstall all drivers and applicaitons. If the format fails, replace the hard drive

Jul 06, 2008 | Gateway Computers & Internet

Not finding what you are looking for?
Compaq Presario 5000 PC Desktop Logo

132 people viewed this question

Ask a Question

Usually answered in minutes!

Top Compaq Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18402 Answers

Abhinandan  Patil
Abhinandan Patil

Level 3 Expert

568 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a Compaq Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...