Question about Polycom Small ClassStation VSX 8000 (223022120001)

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Polycom VSX 8000-- cant hear

Using the polycom VSX 8000 for meetings-- we are not able to hear what the other side of the call. The receiver can hear and see clearly. I know it is our problem because I tried several diff locations. What could this be caused from? Someone said something about far mute... Can you help?

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If you cant hear anything then this is a firewall issue not the VSX8000. Call us for port openings. 415.637.9989 . If the unit works on a LAN but not outside your firewall this is what it is. If it does not work on a LAN then it is the VSX8000..

Posted on Apr 21, 2009

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Try increasing the volume using the remote. Also have you connected external speakers?

Let me know.

Posted on Apr 13, 2008

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1 Answer

How to reset the password of polycom hdx 7000


You can use the hardware restore button on the Polycom HDX system to reset
the system in one of these ways:
• Restoring configuration-Restores the configuration, which resets most
system settings to default values.

• Factory restore-Completely erases the system and restores it to the
software version and default configuration stored in its factory partition.
If you follow this procedure while a USB storage device is connected, the
system restores from the USB device instead of the system's factory
partition.
The restore button is on the front of the Polycom HDX 9000 series system, as
shown in the following figure.

1.png



The restore button is on the front of the Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 4000 systems, as shown in the following
figure.

2.png


The restore button is on the left side of the Polycom HDX 4500 system, behind
a wire mesh screen, as shown in the following figure.


3.png


Use a paperclip to press the restore button through the wire mesh covering
that side of the system. to reset the HDX Series system we can press the restore button over 15 second.

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1 Answer

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2 Answers

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RTFM!!!
section 8, page 4

System -> Diagnostics -> Reset system
you will need serial number for this

good luck.

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1 Answer

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2 Answers

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hi
as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably

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4 Answers

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The polycom didn't allow for numbers, only letters.....
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