Question about Toto CST414M-11 Aquia Dual Flush Elongated Toilet - Colonial White

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HAve to hold the flush handle down for several

HAve to hold the flush handle down on the Toto for several seconds to make the toilet completely flush?

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I had the same problem. I looked at YouTube unhooked the chain to the flusher and took off my handle.. Inspected it and noticed the screw was lose and the metal arm had come out of it's metal slot. So I unscrewed the handle using a pair of adjustable pliers, slid out the handle, took a Phillips head screw driver , loosened the screw, reinserted the metal bar into the slot and then tightened the screw. Then all I had to do was replace the handle into the tank following the instructions on YouTube. Make sure the square part in in the tank correctly. Rehang the chain. TaDa! Problem solved. I think it is a designing flaw. This handle should have never become unscrewed. No one uses the toilet in the master bed bath but my husband & I. But it is fixed. Hopefully it will last for 5 more years.

Posted on Apr 20, 2013

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Change and or adjust the flapper valve if the chain is to long flapper wont stay open long enough for the water to drain into the bowl

Posted on May 31, 2010

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Posted on Jan 02, 2017

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1 Answer

The lever (handle) to flush the toilet does not rise after it is pushed down, causing the toilet to run. One has to push the lever (handle)up after the down motion to make it function properly.


I had this issue as well with my toilet. My chain was unattached and had been sucked down the drain under the stopper valve preventing the toilet stopper valve from completely closing and causing the water to continually run. After re-attaching the chain I noticed when I flushed the toilet that the handle did not rise again until I manually pushed it up. After readjusting the chain to a tighter position where the chain was not floating at all but instead holding the stopper valve in place I again flushed to check the reaction. This fixed the issue of the water continually running and also the handle not resetting itself properly.

Here is the steps I took to resolve my issue:

Step 1: Remove the lid off of the tank.

Step 2: Check to see if the chain coming from the Toilet Handle to the Stopper Valve is loose, unattached, or broken.

Step 3: Flush the toilet and check to see if the problem has been fixed. If not readjust the chain to a different position and flush again.

Step 4: If all is resolved replace the tank lid.

Other possible things to check:
Check the Float Ball to see if it's Half-way or more submerged in the water. If it is it needs to be replaced.

I hope this helps!

Nov 08, 2010 | Toto Home

1 Answer

Flush valve closes before toilet flushes completely?


lift off cover and adjust =shorten length= between flapper and handle lever

Apr 26, 2010 | American Standard Colony 2388.012.222...

1 Answer

We have to flush at least two times before we get a complete flush. any suggestions?


Some of these come with a flapper/flush valve that is made to operate in partial or full flush. Look at the underside of the flapper. Is it a cone shape that has a pencil sized hole in it (or two)? This cone is supposed to keep the flapper afloat during the flush, but the holes allow it to flap back down early. Its a pretty cheezy way to pass the low water requirement, but they get away with it. If you hold the flush handle down for a few seconds (until the tank empties) you will get a full flush, but only when you need it. Or you can just buy a replacement flapper that doesn't have the hole in it. They are cheap and easy to replace, but you will use more water.

Jan 17, 2010 | Toto Drake ADA Compliant Toilet with...

1 Answer

The flap will not stay up to allow the recommended 80 of the water to drain from the tank unless I hold the handle down. I have tried shorting the chain and increasing the water level. Nothing works!!!...


This toilet is a Water Sense toilet and it only uses 1.28 gallons per flush and no more. The tank is never going to completely drain with this low flush toilet. It is designed that way. Make sure the tank is filling to the fill mark inside the tank. If not adjust the fill valve until it does. Federal law says that a toilet can use no more than 1.6 gallons per flush. If you can take this toilet back and get a refund I suggest you do so and buy a Toto toilet. They are the best flushing toilet on the market. Watch it in action. http://www.youtube.com/watch?v=CmuzFve6O4k&feature=related

Dec 31, 2009 | American Standard Cadet 3 FloWise...

1 Answer

Kohler Toilet year old do not have flapper. It has stright pipe


This is how it is meant to work!
Short push of lever for small flush, push and hold lever for full flush.

Aug 16, 2009 | Kohler Toilet - One Piece with Ingenium...

1 Answer

Toto toilet, flapper doesn't stay up long enough to flush


One of two things is the problem. First, make sure that you have a tight chain with little slack. If there's too much slack, the flapper won't catch in the passing air to stay up. Second, the flapper is not correct for that style of toilet. You might want to look into purchasing a new Kolby filter that has a removeable cone in the center. Move that cone to 12 o'clock to allow the maximum amount of water to run through the flush valve. If the flapper you have now is flat, it needs to have a cone in the center on the underside.

Jul 09, 2009 | Toto Toilets ST753S 01 Cotton Dartmouth...

1 Answer

Toto toilet ultra max flush


Open the tank and examine the linkages between the handle and the flapper. If the handle is sticking, it sounds like there may be either mineral buildup or a stuck chain.

May 27, 2009 | Toto Toilets ST753S 01 Cotton Dartmouth...

1 Answer

Noise of flush water


You have two issues inside of the toilet tank. The holding down the button is caused by your chain not being tight enough from the handle to the flapper. Take the slack out of that and replace the flapper. The second is that you need to replace the fill valve. This is what is making the noise when the tank is being refilled, and will have to be adjusted after it is installed.
Please remember to rate this.

Apr 07, 2009 | Toto CST414M-11 Aquia Dual Flush Elongated...

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