Question about Logitech Wireless Access Duo Optical Desktop Keyboard/Mouse KBWIREOPT
I'm running XP SP3 on Dell 9100. The system had been working normally. I moved my system to another room and reconnected it up. Now there is a "phantom" cursor on the screen that doesn't move no matter how I move my mouse. The mouse works fine when plugged into another system i.e. it lights up, but on the frozen system there is no power to the mouse so I guess it's not surprising that it doesn't track. Device Manager under Human Interface Devices shows 4 USB devices all with Microsoft drivers that DM says are working properly. I'm not sure which if any might be the mouse and I don't see what I'd expect to see i.e. a Logitech driver. I reinstalled Logitech Set Point 2.3 which I guess includes the drivers, but this did not help. I'm out of ideas at this point. I don't know where the frozen cursor comes from (it's not there even if I unplug the mouse) nor do I know how to force my system to see the real mouse. Thanks for any help.
Okay, here's the possible cause of the problem. The USB port of the computer could not be providing enough power for the wireless USB dongle of the keyboard and mouse to function.
Yes, the system can detect the keyboard or mouse (Human Interface Device) under the Device Manager, but it's not enough to make the mouse to work.
Since the mouse works fine in other system, here's what you need to do:
1. Try to connect the USB donggle in different USB PORTS of the computer.
2. Hold down the connect button on the dongle and on the mouse at the same time for 5 secs., then release it.
3. Try to connect other wireless USB mouse or other USB devices to the frozen system and reboot the computer.
4. If same problem occur, try to perform a system restore, since you just recently moved the computer from one room to another.
5. Another option, try to enable the USB Legacy Support in your computer.
6. Last option, contact a tech, to check the voltage outpot of the USB ports of your frozen system.
Thank you and good luck!
Posted on May 30, 2010
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Posted on Jan 02, 2017
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