Question about Logitech Wireless Access Duo Optical Desktop Keyboard/Mouse KBWIREOPT

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Cursor frozen and Logitech Optical Mouse not detected

I'm running XP SP3 on Dell 9100. The system had been working normally. I moved my system to another room and reconnected it up. Now there is a "phantom" cursor on the screen that doesn't move no matter how I move my mouse. The mouse works fine when plugged into another system i.e. it lights up, but on the frozen system there is no power to the mouse so I guess it's not surprising that it doesn't track. Device Manager under Human Interface Devices shows 4 USB devices all with Microsoft drivers that DM says are working properly. I'm not sure which if any might be the mouse and I don't see what I'd expect to see i.e. a Logitech driver. I reinstalled Logitech Set Point 2.3 which I guess includes the drivers, but this did not help. I'm out of ideas at this point. I don't know where the frozen cursor comes from (it's not there even if I unplug the mouse) nor do I know how to force my system to see the real mouse. Thanks for any help.

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Okay, here's the possible cause of the problem. The USB port of the computer could not be providing enough power for the wireless USB dongle of the keyboard and mouse to function.

Yes, the system can detect the keyboard or mouse (Human Interface Device) under the Device Manager, but it's not enough to make the mouse to work.

Since the mouse works fine in other system, here's what you need to do:

1. Try to connect the USB donggle in different USB PORTS of the computer.
2. Hold down the connect button on the dongle and on the mouse at the same time for 5 secs., then release it.
3. Try to connect other wireless USB mouse or other USB devices to the frozen system and reboot the computer.
4. If same problem occur, try to perform a system restore, since you just recently moved the computer from one room to another.
5. Another option, try to enable the USB Legacy Support in your computer.
6. Last option, contact a tech, to check the voltage outpot of the USB ports of your frozen system.

Thank you and good luck!

Posted on May 30, 2010

  • pcarl108 Jun 02, 2010


    Thanks for your thoughtful comments. I had already tried a variety of USB ports, and none of them worked. Perhaps I shoulld have noted that the mouse I was having trouble with was a corded Logitech optical mouse and not a wireless mouse. What eventually solved the problem was to connect a wireless mouse to the system as you suggested. It was then much easier to migrate around the screen, although there was still a frozen mouse. A Logitech help desk person was of great help and suggested I download SetPoint 6.0 software and try to install that. Unfortunately the installation encountered a fatal error with an error message to the effect that some other process was using the driver and preventing the upgrade/reinstall. So I then ran my trusty JV16 PowerTools Registry Editor, and sure enough the tool found several lines of corrupted Registry code referring to the mouse. I don't know if these arose from the original problem as I suspect, but they may have been from the aborted install. In any case, after fixing the Registry, the upgrade of the drivers proceeded uneventually, and I now have my system back. So I conclude the likely fault of the problem was a software glitch rather than a hardware glitch.



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