Question about GE GSH25JSTSS Stainless Steel Side by Side Refrigerator

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Ge model gsh25jsta coils keep freezing, then freezer and fridge don't seem to cool. i've defrosted twice and within 2 weeks the problem strikes again. could it be the insulation pad on the door? not closing tight on the freezer side so air is getting in, causing the frost/ice on the back wall and coils behind? How do I test for this? driving me crazy! It's only 3 years old!

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Freezer alarm keeps going off..

Mate prehaps the defrost element could be burntout thus no auto defrost and the big freeze and the alarm, when you switch off the defrost starts and the alarm resets?

Posted on May 03, 2008

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SOURCE: fridge is not cooling and now the freezer is not freezing

problem is that the defrost system is not working.
remove back panel inside freezer and you will find pipework is full of ice. melt off carefully with a hairdryer. appliance will now work as this serves as a temporary repair
fault finding is not so easy but check that the defrost heater is not open circuit and check the thermal fuse in series with the heater is ok.
some frostfree are controlled by a simple mechanical timer which can also be faulty. if electronically controlled, you may be looking at a new module. get back to me if you want more help

Posted on Aug 07, 2008

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SOURCE: /gss22wgpjbb Ge side by side fridge Keeps freezing

automatic defrost its not coming on check the heather or hi limit

Posted on Jun 17, 2009

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SOURCE: frost build up behind/inside back freezer panel

I have same problem, it usually happens after someone leaves door open too long or after 4-6 months. I usually place two frozen milk jugs full of water in the upper fridge and tape the upper fridge door closed at night before bed so the kids don't open and let the upper food get warm., Unplug the fridge and open the freezer and remove all drawers (place excess frozen food in freezer in garage) , leaving the freezer open with a towel in the bottom to catch the melting water from the back panels inside and the next morning wipe the fridge bottom clean and plug it back up and replace everything. I hate that I paid so much for this fridge and have to defrost a couple times a year. However found out too late to return back to the store. It seams like it should have a cycle that heats the back plate every so often to warm and evaporate the ice that collects, but I haven't heard or can't find anything on that.

Kimsukie.

Posted on Jun 30, 2009

  • 1 Answer

SOURCE: GE side by side. Freezer cold, fridge kinda cool

i had a similar problem, i found that the small mast on the motor turning the fan was just spinning and the fan was spinning just a little bit because it sits on there. I took the plastic fan off and put tape around the mast of the fan motor and placed the fan back on so it sat on there tightly. The fan blew cold air again because it was able to **** up the cold from the coils again, compared to when it was very loose.

Posted on Jul 07, 2009

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1 Answer

GE Model # DSS25PFMD WW, lights and fan are working not cooling


If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control.

You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

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If you tell me the model number found in locations in photo below I can help you.
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GE side by side. Freezer cold, fridge kinda cool


Generaly the control board controls everything sometimes you have a bad thermister GE has a help line I beleive it costs 20.00 bucks but you will need a meter and know how to use it and they willl talk you thru the repair .

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your defrost timer is bad. this device is dual purpose, it is a small heater/solenoid that calls for the compressor to turn off so the lines can defrost (usually does it once every 48 hours or so). it looks like a round button clipped to the coil lines in the freezer behind the plastic paneling where the cold air comes out. you need to replace that part, which is actually very inexpensive compared to a new fridge. it will unclip from the coil line and the two or three wires will either disconnect or you may have to cut them and splice on the new ones from the new defrost timer. either way it is a job that will take anyone with basic hand tools less than an hour to do.

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The defrost heater is bad . remove the back cover - defrost annd fix it.

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Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
  • possible causes:
  1. bad defrost timer/control board
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items. 

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Try to check the noisy fan, slow rotation of fan can cause the icing evaporator. Unplug the unit and rotate the fan manually by your finger check if the fan is not misalign or not touching the fan frame. Or check if fan motor bearing is not worn out. Under charge of gas is also one of icing cause.

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sounds like your thermostat is faulty
the thermostat reads the temperature of the cabinet and controls the temperature
the 1 thing to check on the uprights is the evaporator is in the freezer and that makes the cool then there is a fan that blows the air around the fridge and freezer to freeze things
now there is a cycle that hapens to cycle usualy every 12 hours and that is the defrost cycle
this cycle turns off the compressor and fan turns on an defrost element on the evaporator and heats up the coils to get rid of the ice
the ice turns to water and runs through a drain to a evaporator tray and when the cycle is finished the fridge stars up again and goes into the cooling state again
when the thermostat decides that the fridge is cold enough it turns of the compressor and so on it goes through the cycles as required
if the drai is blocked or the defrost system is not working the evaporator will get choked with ice and the fan will not beable to let air through to cool things off

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