Question about Kenmore Refrigerators
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Posted on Jan 02, 2017
JH, did you notice if the freezer back panel was full of frost first time it started thawing? If so you may have a defrost problem. I've had 4 of these control boards (jazz boards) fail on this model in the last week. Behind the front grill, there should be a tech sheet that will show you how to run the componet tests at the control board. Part number for the board is 12002339. This board controls compressor, defrost, damper and fans. Catriver.
Posted on Aug 05, 2007
your sure the defrost cycle works? sounds to me its not. you need to remove the freezer back and check the defrost components. or put it in the defrost cycle and see if it is working. to get that much frost as you describe the dor would have to be left open. also check all door seals. let me know what you find and we can go from there
Posted on Aug 10, 2007
your drain is blocked and it causes blockage and then ice forms..turn of for 24 hoyrs and it should be alright
Posted on May 25, 2008
Your refrigerator has a defrost drain blockage behind the evaporator in your your freezer compartment. Some models like yours have leak in the turns as the water leaves the freezer. I recommend that you unplug and remove the cover to the evaporator and check the defrost condensate tray below the evaporator. A wet vacuum cleaner and poring a solution with clorox in the drain will help you clean locate the leak and where the blockage may be downline.. I do have the manual on yours and can help you solve this. Some times this is a factory defect and I can help you solve the freezing drain problem. Let me know, Sea Breeze
Posted on Jul 01, 2009
the defroster isn't close enough to the drain to be effective. remove the back wall of the inside of the freezer, remove the excess ice. clear out the ice from the drain using hot water and a turkey baster. there is a kit from whirlpool that uses a piece of metal and a screw around the defrost rod, but I found out that a piece of 14 gauge solid core wire with the insulation stripped off works great too. stick the stripped wire into the drain, 2 to 3 inches, and wrap the rest around the defrost rod.
Posted on Jan 04, 2010
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