Question about Tec Patio II Grill
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Posted on Jan 02, 2017
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.
YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE.
By the way, I paid $1400 for my TEC grill in 1999, but I believe the new TEC grills are better. I know I would not buy any other brand. One other thought, it is imperative that cleaning instructions are followed.
Posted on Jun 24, 2008
The dealer is right. The ceramic burner is cracked. It will need to be replaced -- pretty pricey. I have the same problem on my Sterling III. This DOES happen too often. My opinion is that this IS a manufacturing defect. I have called the company about it (they are in South Carolina) and they try to blame the user -- that would be us. Very unfortunate company chooses to act this way. You hear about this problem again and again and again -- it's their problem but sadly, they are making it ours. Remember that when you go grill shopping next time -- I know I won't buy a Sterling grill again. Ever.
Posted on Mar 01, 2010
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