Question about Dell DVD-rom DVD Drive
Might be a device failure.
Have you checked the cables (by changing)?
Does it show up in the BIOS settings? Check it. If it does boot to the OS. Right click on My Computer icon and Select Manage. Go to device manager and check whether the device is having any problem (It should be listed their and must not have red X or yellow ! mark. If one of these are there that means the dives is having a problem with its hardware or firmware driver). If its there and no errors shown what you have to do is: Go to disk management and check properties. It will show the stats. (If its not shown their either a device failure or the drive is hidden). Finally if nothing works: Start -> Run Type this in Eventvwr.msc Click on System. Check for CD Rom errors. It should be listed their if the device having a conflict. It might be a device level or api level failure. Please post the error list next time after running Event Viewer.
The last thing is that if you (or any malware) created a registry entry or a group policy edit to remove the drive from being displayed you have to re adjust the policy. Scan the machine. Try to do the following.
Start -> Run Type in this gpedit.msc Expand User Configurations Expand Administrative Templates Expand Window Components Click on Windows Explorer Check whether these settings are enabled. "Hide these specified drives in My Computer" Double click on the setting. If enabled disable it If not Enable it for a drive (lets say A: drive) Click Apply and OK Then Disable it again. Click Apply and OK Follow and apply the same steps for this setting as well. "Prevent access to drives in My Computer".
Any of those steps will help you to solve the issue. If not contact further.
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Posted on May 30, 2010
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Posted on Jan 02, 2017
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