Question about Computers & Internet
The 1st thing to do is connect an external monitor to your computer. Connecting an external monitor to it will very quickly point us in the direction we need to go in troubleshooting the issue.
You may need to close the "lid" of the computer in order for the display to show up on the external monitor. Hopefully this will work since you're unable to see the display properties in order to select the external monitor.
If the display works w/ an external (**known good**) monitor connected to it then the issue is w/ the laptop's monitor. The next course of action is most likely to contact HP for warranty repair (if your computer is in warranty) or to replace the monitor.
If the display still doesn't work w/ a **known working** external monitor connected to it, then the issue is w/ the onboard video.
You can find manuals for your laptop HERE. However, I don't see a service manual there.
You can find HPs "Solving Problems" for "Display, Video and Graphics" HERE.
Resolving Problems w/ the Brightness of the Display
About LCD Panel Defects and Terminology
Display is Dim During or After Startup - Windows XP
Display is Dim During or After Startup - Windows Vista
Please, let me know if this response was a "FixYa" (enabled you to successully diagnose your problem) or "Helpful" for you or, of course, if you have additional questions, etc on this topic.
If the solution I provided you w/ resolved or enabled you to diagnose your problem or answered your question, a "FixYa" would be most appreciated. :)
It is best to wait until the problem has been resolved b4 scoring the experts who participated in solving your problem or answering your question.
Very often it will take more than one exchange of information between you and an expert in order to resolve your problem.
If a proposed solution doesn't work for you, please, don't rate it yet. Instead, post back here letting us know and we'll continue to work w/ you until we find a solution or we're able to diagnose the problem for you.
The parts listing for your computer can be found HERE, however, I don't see the monitor listed there for either of the models.
You can contact HP using the information found HERE.
You will need to provide them w/ the particular model no. you are referring to.
Pavilion DV622US [RP297UA] or [RP297UAR]
Posted on Apr 08, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 29, 2015 | HP Computers & Internet
May 24, 2013 | Computers & Internet
Nov 17, 2010 | HP Pavilion dv6226us (RP297UA#ABA) PC...
Jan 05, 2010 | Computers & Internet
Sep 25, 2009 | HP Pavilion dv9000z Notebook
Feb 09, 2007 | HP Pavilion F1503 15" LCD Flat Panel...
Apr 25, 2017 | Google Computers & Internet
522 people viewed this question
Usually answered in minutes!