Question about Canon CS9950F

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My 9950 scanner came on on its own and won't turn

My 9950 scanner came on on its own. It works, but won't turn off. What could be the problem.

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Can be a problem with the firmware of the device. try to press the power button for about 30 sec and see if it shuts down, If not disconnect the power cable and repeat the process without the power cable.then connect the power cable and check if it works fine, if not as mentioned issue with the curit board or the firmware contact Canon tech support for the firmware.

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Posted on May 30, 2010

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