Question about HP Photosmart C5180 All-In-One InkJet Printer

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How do I clean the print heads? My black ink will

How do I clean the print heads? My black ink will not print regardless of having a new cartridge.

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  1. Load unused, plain white letter or A4 sized paper into the tray.
  2. Open HP Solution Center:
    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon, click All Programs , click HP , and then click HP Solution Center
HP Solution Center opens.
  1. Click Settings.
  2. Under Print Settings , click Printer Toolbox . The Printer Toolbox opens in a new window.
  3. Click the Device Services tab.
  4. Click Clean the Printhead .
  5. Follow the prompts on the screen, and then click Done .

Posted on May 30, 2010

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Hi you mentioned that the Ink is new and that you have cleaned the ink heads, have you checked if the silicon Film for the ink cartridge contact was removed?

if that film is not removed cleaning the printer head will still not detect the ink cartridge for the Black on your printer.

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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.

The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.

I have included print head cleaning instructions in case you have not done this cleaning process.

here is some information from the Brother support site:

If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.

Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.

When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.

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Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed? Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred? Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If not, do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then there are other things we can try - assuming other solutions haven't worked either. Report back on my queries etc.

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Seems like the ink has dried in the print head or the control circuit to make the black ink print, is not working.

See my other post in the ip3000 section re. cleaning the print head and give that a go. I have got a print head doing that right now. If I can't ink to go thru the head thru either warm water washing - next step is to drop Video Head Cleaning fluid ( Iso Propyl achohol) onto the tiny screens on the print head to see if that will works its way through.

If you get ink coming thru the print head, and it still wont print black, then it may be an electronic problem. Other than cleaning the gold contacts on the back of the print head, there probably is not a lot more you can do other than look for a working secondhand pprinter - I love mine ( when its going)

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Remove the cartridge.....
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... while at it take a piece of rag and try to clean the..service station area(this is where the cartridge goes to the side of the printer)for ink build ups....try to clean the rubbers that wipe the ink off the head as it runs across ..this is near the service station area clean well

it just requires cleaning..try to use little bit of cleaning solution that is available for that particular model..if not use bit of alcohol but do not use it on the cartridge itself ..make sure the alcohol is properly dried as not to damage the head

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Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
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