Question about HP Officejet 6310 All-In-One InkJet Printer

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Hp Officejet 6310 All-in-one paper jam

Unable to reach jammed paper

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  • Paff May 20, 2008

    I took the back off and can't see the paper that is jammed, so I can't remove it.
    I have never been able to see the paper from the back when there is a jam. This time a sheet of photo paper jammed because it went in crooked. I don't want to force it from the front. Also the back piece will no longer fit in securely. Thanks for any help.


  • Anonymous Dec 12, 2008

    How do you take off the back of the printer?

  • Anonymous Dec 16, 2008

    i hear the catridges getting stuck also. but the problem is reported as paper jam!!!

  • MawardiAceh Feb 06, 2009

    paper jam


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Here's a video that shows how to clear a jam on this printer.

Posted on Dec 23, 2009

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I had this same printer “paper jam” / and sometime “cartridge jam” problem, I tried blowing the prinrter out with compressed air, cleaning rollers, everything; nothing helped. So another step I took was:

I saw there is a group of plastic parts directly under the cartridges. These parts looked REALLY gunked up with old ink. This turned out to be blocking the normal cycling of the cartridge cleaning mechanism which is under the cartridges. If I opened the print cartridge door, the cartridges would automatically move over to the right, but this covered up the area I needed to clean. To prevent this I held down the limit switch on the left hand corner of the printer base (its a black plastic piece about the size of a pencil erasure). That allowed the printer cartridges to cycle back through to the left-parked position. While they were on the left side of the cycle--exposing the right side "parked" area"--I pulled the power cord from behind the printer. This caused the cartridges to stay on the left side without me holding down the limit switch. This allowed me access to the right-side cartridge cleaning mechanism.

Count on needing about 2 dozen q-tips and some alcohol. Took me about 20 minutes and I couldn’t believe how much dried and almost dried ink was down on the parts. It turns out this was preventing the normal operation of the cleaning mechanism and the printer was reading this blockage as a paper jam (!?).

Anyway, once I cleaned all that **** out of there and powered it back up the cartridges no longer hesitated when they went to the right side and I could see the cleaning mechanism move back and front as it is supposed to. I hope this helps.

Posted on Dec 07, 2009

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  • Sierradb Nov 27, 2010

    Robertmc is absolutely right. I had the same problem (paper jam errror msg), did everything HP said to do. After cleaning as indicated above, it works!

  • krnsun Oct 15, 2012

    This worked for me too! Thank God.

  • krnsun Oct 15, 2012

    Thanks so much RoberMC2! =) Your description of the black gob was perfect (I only had to use 1 q-tip) - didn't even know what I was going for but it was there! Problem solved!


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I was getting a paper jam error constantly with no paper jam. The solution I found was:
1 open lid to expose cartridge area
2 push power button to power off
3 allow printer to shut down- cartriges will park on the left side.
4 I had a gob of black ink residue under where the cartridges normally are. I gently cleaned this best I could with a screwdriver then several paper towells and iso alcohol. Under the cartrige area is a black plastic tray which can slide forward. I cleaned best I could under that as well.
5 close lid and power up and it now works perfectly!

Posted on Dec 05, 2009

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I was told to clean all rubber rollers and it fixed my jam. Turn the printer around and take the back off & clean the rollers there also. You may also find the jammed paper/envelope there. Hope this helps.

Posted on May 08, 2008

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