Question about LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac

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Hi, My name is Leanne. I live in Australia and my child has broken the pen in our leapfrog interactive globe. Are we able to order a replacement? and if so how do we go about it? Kind regards Leanne

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If the pen still doesn't work, send it to:

LeapFrog Enterprises, Inc.
Stylus Pen Replacement
563 N. Fairview Street
Santa Ana, CA 92703

If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.

Or you can call the suport for leapfrog on the link below. To get a replacement pen.

http://www.leapfrog.com/en_au/home/support/contact_us.html

Posted on May 30, 2010

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1 Answer

Hi, We live in Australia and I am having difficulty finding the Leap Frog interactive globe. Big W used to sell them. I also require a replacement pen. The US site won't deliver outside the US. ...


Hi Dani,
I've seen these units in BigW and Myers in Brisbane. We bought one damaged which I fixed by replacing some capacitors, if the reason you want a replacement pen is because you have one that stopped working it's possible the capacitors are just worn out, they have a limited life. If you know someone handy with a soldering iron they can be replaced for a few dollars in parts, but an hour or two of labour!
Opening the globe is a bit tricky so feel free to contact me for advice. I can be contacted by the feedback form at www.flowershop.com.au rather than posting my email address to all the spammers of the world. ;)

May 09, 2011 | LeapFrog Leapster Electronic Book:...

1 Answer

I live in Australia and I need a replacement pen for my Leapfrog Interactive globe. Can you tell me how I can get one, please? Thankyou!


You can find a replacement pens on Ebay. There are several out there and I think this one would be right for you (works out to be around AUD 15): Leapfrog Pen

Dec 13, 2010 | LeapFrog Leapster Electronic Book:...

1 Answer

Hi the Stylus on the interactive globe is broken, it was brought for Christmas. Everything else is working it's just the pen. Can you help?


The have replacement stylus's available through customer service. Call them and order one. The number is 1-800-701-5327 or email them on their website, under Customer Support. Best of luck. I am in need of a new stylus too so I will be calling in the morning.

Jan 26, 2010 | LeapFrog Leapster Electronic Book:...

1 Answer

I have the leapfrog explorer globe #40002, I need a replacement pen for the globe


Hello,

If you live in the US, the Consumer Services number is 1-800-701-5327.

They will help you order a new pen.

Thanks for using Fixya.

Nov 17, 2009 | LeapFrog Leapster Electronic Book:...

1 Answer

We need a replacement pen for our LeapFrog


Hello,

Below is a distributor for Leapfrog in Australia. They should be able to assist you.

Funtastic Toys
Telephone 1-800-660-655
Email: info at funtastic dot com (This is spelled out to avoid bots from accessing the email address.)
url: www.funtastic.com.au

If they cannot help the main number in the US is 1-800-701-5327. If you cannot access 800 numbers the main US corporate number is:
(510) 420-5000

Thanks for using Fixya.

Oct 13, 2009 | LeapFrog Leapster Electronic Book:...

1 Answer

Live in the Netherlands and the stylus pen for the interactive leapfrog globe does not work or have to press very hard. If this is the problem; how or where can I order a replacement pen?


Here would be a good place to start.

http://www.leapfrog.com/en_gb/new_home.html?utm_source=google&utm_medium=cpc&utm_term=leapfrog&utm_campaign=Pure%20Brand&gclid=CNmV9ouWo50CFZoU4wod1Fyk2g

Oct 04, 2009 | LeapFrog Leapster Electronic Book:...

1 Answer

Leap frog globe pen no longer works


Either the wire is broken inside the insulation, or the batteries are dead.

Sep 17, 2009 | LeapFrog Toys

1 Answer

Leap frog globe pen replacement


The leapfrog webpage gives this info for getting replacement pens:
"If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply call our Consumer Services center at 1-800-701-5327 to order a new pen."
http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=23&p_created=996471052&p_sid=mNlXPJDj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAsMTAmcF9wcm9kcz0wJnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1nbG9iZQ**&p_li=&p_topview=1

Jul 25, 2009 | LeapFrog Leapster Electronic Book:...

1 Answer

I need a stylus pen for a Leapfrog interactive globe


Simply call Consumer Services at 1-800-701-5327 to order a new pen.

Dec 22, 2008 | LeapFrog Leapster Electronic Book:...

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