Question about Dell Latitude D610 Laptop Computer - Intel Pentium M 750 1.86GHz, 802.11b/g Wireless, 1G PC Notebook

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I have a dell latitude d610 it was virus infected i install the avast anti virus after installation it automatically restarted and its screen become blue no window boot it just show the dell logo and becomes blue screen no do not work it does not show the (safe mode,last good configuration ....i get off the hard drive and ram also but it remain same i tried to install the window but it boot from the cd but it stops and does not ge the hardware information so i m worried sir waiting for your ans thanks

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  • hunterking May 30, 2010

    When you press F8 during the boot process do you get the screen to chose the way to boot? Press F2 at the beginning of the boot and see if it goes into the Bios configuration. Let me know what happens.pmgibs1@verizon.net

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Try re-installing windows operating system again by booting from cd and if it stops again, you need to replace the hard drive.

Posted on Jun 03, 2010

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Restart computer or laptop. Press repeatedly F8 and choose Safe Mode with networking. Uninstall any other antivirus solution. Install AVAST - www.avast.com and Malwarebytes Anti Malware - http://www.malwarebytes.org/products/malwarebytes_pro/. Update antivirus definitions on both of them. Run Malwarebytes and choose a full scan. After the scan is complete choose to remove all infections and the computer will restart. Start again in safe mode, choose Boot time SCAN from avast and restart computer. Delete all infected files - it will ask for your choice: 1- delete, 2 - delete all 3 ignore 4 ignore all etc. Post here the results. If in safe mode you cannot connect to internet download Malwarebytes in another computer and use a usb stick to copy to infected computer. When you will use usb stick in another computer again scan it !!!!

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I have a dell latitude d610 it was virus infected i install the avast anti virus after installation it automatically restarted and its screen become blue no window boot it just show the dell logo and...


It sounds like the virus did something to the boot sector of your hard drive. Once you have been infected with a virus, it's usually too late to install an anti-virus program to clean your computer.

If you have your Windows installation CDs or a recovery disc, you could attach your hard drive as a second drive to a computer that already has a good anti-virus program installed, and wipe the hard drive and reinstall Windows.

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This sounds like it might be some sort of virus or malware. Do you have anti-virus software installed? If you do, run a full scan of your system. Run it at least twice if nothing is found the first time. Windows doesn't typically tell you to press F1 to shutdown your computer.

If you don't have an anti-virus program installed, you can run the Windows Live One Care Safety Scanner from the web:

http://onecare.live.com/site/en-us/default.htm

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if it works for you don't forget to rate me
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Install AVG free Anti Virus
http://free.avg.com/us-en/download

Install Norton Anti Virus
http://www.freedownloadscenter.com/Search/norton_anti_virus.html

Install Avast Anti Virus
http://www.avast.com/eng/download-avast-home.html

For Spyware infection install
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if you want to instal avast antivirus. you should be first or dont intall any antivirs. if you intalled befor any anti virus. it will be blue screen..

because avast can't acept if any existing file of other antivirus..

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