Question about Fujitsu ScanSnap S1500M Pass-Through Scanner

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For no apparent reason - my scanner just stopped working - I get a message saying "Profile is disabled while the quick menu is in use". To my knowledge the quick menu is not in use. I called tech support yesterday at Fujitsu and the person had me uninstall the program and then re-install it - made no difference. He referred me to "level 2" but I did not hear back from them and I really need to get some work done. Can you help me? Thx - Kathy

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Hello Kath,
Did you get this error after launching the ScanSnap Manager? Please double check if the Quick Menu is enabled by going into the Settings. It can also be disabled under the ScanSnap Manager icon on your taskbar. Right click on this icon and make sure that “Use Quick Menu” is unchecked. Try to re-run na ScanSnap Manager again and then kindly post the results.
We need to make sure that the Quick Menu is disabled.
Looking forward to your response,
Lyzmorato Fixya Premium Expert

Posted on May 29, 2010


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