Question about Whirlpool GS5SHAXN Side by Side Refrigerator

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Whirlpool refriigerator ice maker not working

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With ice makers it is almost always one of two things. The ice maker itself, or the water valve. Figuring out which one is easy, and I will help explain.

First thing is the frig has to be cold enough for the ice maker to even start working. I'm assuming we have the cold part taken care of. Next, the machine will start a cycle and ask for water. Here is where the valve comes in. The ice maker energizes the valve and it opens allowing water to rush up the back of the frig and into the ice maker. After the ice freezes the ice maker goes into harvest and dumps the ice.

In conclusion, you either have an ice maker that stalled at some point during that cycle (in which case you need a new ice maker). Or the water valve is not opening, thus no water enters the ice maker and you get zero ice.

If you have ice in the ice maker and it is not dumping, you need a new ice maker. If it is empty, you have to either wait for it to ask for water or manually advance the ice maker into cycle so you do not have to wait.

At this point you will hear the water valve energize or not. If it never energizes, the ice maker is not working right, if it energizes and you get squat, the valve needs to be replaced.

If you have experience with a multimeter you could detach the harness going to the ice maker and simply hook up your leads. When the ice maker asks for water, you should get 110v reading on the meter. If you do, the valve is bad and needs to be replaced.

If I can be of any further assistance please let me know. good luck!

Oh, and the valve probably sells for between $50 and $100 depending on where you buy it. The ice maker should run between $100 and $180.

Posted on May 30, 2010

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