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Recovery mode My Zen is in recovery mode and will not come out. I have cleaned and formatted and still nothing. It also says "firmware problem." I have went to the creative web site, but have gotten nowhere. I had decided to pull the battery but can't seem to get the thing apart. What now.

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  • Anonymous Apr 23, 2008

    Min entered the REECOVERY Mode, have tried to clean up Format and reload firmware... Downloaded the Recovery tool, but when I tried to run it, the update(s) it downloaded from the net did NOT like Windows (XP-Pro) and xp responded with a notice saying that the stuff downloaded was not a valid windows 32 application. !

    Am going to trade it in for an iPod.

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  • 65 Answers

Hello,

You might have a bad motherboard or a bad hard drive. If you did the format and it did NOT say "Harddisk Problem" then your hard drive is probably healthy.

BUT "firmware problem" still means you have a hardware problem. You could replace the motherboard.

http://www.aerozbooks.com/index.php?act=viewProd&productId=60

If you want to know how to take it apart, google "Disassemble zen vision:M"

Posted on Jun 12, 2008

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Posted on Jan 02, 2017

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1 Answer

Davy


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

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