Question about Xerox Phaser 8550DX Laser Printer

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Xerox Phaser 8560 started printing with an inch black line.

We have a Xerox Phaser 8560 and it has just started printing with a dark (composite black) but varying shades on the left hand edge of the paper about 1" thick - we have tried cleaning the drum, the maintenance wiper and using the various cleaning menus and sometimes it helps for one sheet and then it is far worse - had the printer for about 2 years with no problems so far - should we buy another?

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Hi i think buying a new one might be a bit drastic, this could be a couple of things, mainly is the toner supply try to the heated drum putting out enough ? is it blocked at one end? ( ie the end that has the faint print ) is the heated drum defective? this would be a major repair, but i think it will still e cheaper than getting an equivalent printer of this type, although there are now allot of very reasonable printers on the market, but it defiantly sound more like the supply of toner to the drum it might be worth the investigation, all you might need to do if purchase some white spirit to clean the toner supply tray out...hope this helps

Posted on May 29, 2010

  • gary_lowe165 May 30, 2010

    Thanks for your reply - the problem is the thick line is all the way down the page (sorry the right hand side not the left) and seems to improve with a little cleaning of the drum and maintenance wiper and then gets very dark in colour - where can I check whether there is a blockage to or on the drum?

  • gary_lowe165 May 30, 2010

    Further to my previous email I have left the 8560 printer off overnight and this morning it is now printing nothing on the right hand margin of the paper - does this indicate that the left hand side of the drum has lost its charge or whatever it needs to attract the wax?



    Many thanks.

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